Training Specialist

Summary

Join Equitable Bank, a Challenger Bank, and become our Training & Development Specialist! You will revamp our new hire training program for customer care representatives, focusing on creating engaging eLearning, facilitator-led training, and hands-on activities. This involves reviewing existing materials, collaborating with subject matter experts, and designing new content. You will also deliver training to new hires and manage the evaluation process. This role requires experience in instructional design, eLearning, and facilitating remote training. We offer a competitive compensation and benefits package, including a bonus, RRSP matching, comprehensive health benefits, and professional development opportunities.

Requirements

• 3 plus years of experience in Instructional Design is needed with a focus on eLearning design
• 2-3 years of experience in facilitating remote training to adult learners via virtual instructor-led training
• Previous experience resigning an existing training program or creating one from scratch (4-6 weeks length) is required
• University/College Degree in finance, Business or related field
• Solid knowledge of various software packages, including MS Word, Power Point and various training software such as Articulate(Storyline/Rise)
• Strong organizational, time management, facilitation and communication (both oral and written) skills
• Strong learning and change agility is required
• Proven ability to work both independently and collaboratively

Responsibilities

• Observe and review the materials used in the existing new hire training program to determine what is working, what may need changing and to identify potential training gaps
• Work with subject-matter experts and other key areas such as Quality and Training & Content to fully understand the Customer Care Representative role. Determine the revised content for new hire training course modules based on top handled customer care scenarios and with the goal of creating a best-in-class new hire training program
• After determining the content needed for the program, redesign the delivery based on which learning modality should be utilized to maximize learning and minimize training time whenever possible
• Design and develop ILT, eLearning, participant’s guides, and activities to facilitate the transfer of learning
• Design a Leader’s training guide with key talking points to ensure ease of delivery and consistency among the facilitators of the program
• Deliver New Hire training to newly hired remote employees as needed
• Manage the evaluation process and score quizzes providing feedback to the participants.  Ensure evaluations are tracked so agent and class knowledge gaps can be identified

Preferred Qualifications

• 2-3 years of experience in the financial, personal banking or a highly regulated industry is preferred
• Certificate in Teaching, Adult Education or Instructional Design is a definite asset
• Knowledge in editing tools including video editing are definite assets
• Bilingualism (French/English) is an asset

Benefits

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Annual professional development allowance and a comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience