Emr Training Specialist

Summary

Join MEDFAR Clinical Solutions as a Product Deployment Specialist and support clinic staff in utilizing our web-based EMR, PLEXIA. You will be part of a team onboarding new clients, guiding them in adopting our care management solutions. Responsibilities include planning technological deployments, implementing functional interfaces, developing IT clinical processes, conducting training, and providing client support. The role requires post-secondary studies in a relevant field and 6 months to 3 years of experience. Excellent communication, organizational skills, and customer service are essential. The position offers a hybrid or remote work model, a competitive salary, and various benefits.

Requirements

• Post-secondary studies in the field of health, education, health software, and project management. any other relevant field or equivalent experience
• 6 months to 3 years of relevant experience
• Strong sense of organization and structure of a work plan
• Excellent customer service and thoroughness
• Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others
• Excellent communication in English, both orally and in writing

Responsibilities

• Be an integral part of the onboarding team by helping to define the needs of new customers
• Plan and prepare the technological park required for the deployment of the products
• Implementation of functional interfaces required for the deployment of our products
• Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product
• Participate in remote (80%) and on-site (20%) project deployments depending on size or complexity using tailored tools
• Prepare and conduct advanced training adapted to the clerical and medical staff of clinics
• Organize Q&A sessions for clients at clinics
• Design presentations and write project reports
• Support clients throughout the process
• Apply corrective and preventive interventions while targeting the improvement of clinical processes

Preferred Qualifications

• You have experience with EMR, especially with Plexia
• You are / have been MOA

Benefits

• Remote-work enabled
• Performance-based bonus to all employees
• Generous group insurance coverage
• Flexible hours (work-life balance)
• Paid time-off offered during Christmas (the equivalent of one week)