Transition Manager

Summary

Join BibliU as a Transition Manager and lead the coordination and execution of campus store transitions. You will be the primary contact for institutions during onboarding, ensuring successful store launches. This role demands a dynamic, hands-on approach, including travel, teamwork, and operational excellence. Responsibilities include managing project plans, timelines, and deliverables, chairing meetings, and coordinating in-person store visits. You will also deliver training to new store managers and contribute to process improvement. The ideal candidate is a self-starter, project leader, people-oriented, process-minded, organized, detail-oriented, flexible, and travel-ready.

Requirements

• Self-Starter: Proactive, hands-on, motivated by new challenges and open to change
• Project Leader: Comfortable managing internal priorities timelines and holding BibliU transition work streams accountable to deadlines
• People-Oriented: Confident communicator who builds strong relationships, comfortable meeting directly with customers, serving as the BibliU main point of contact for each transition, managing customer needs and expectations
• Process-Minded: Enjoys solving problems, improving systems, and getting into operational details
• Organized & Detail-Oriented: Strong planning, scheduling, and documentation skills
• Flexible & Travel-Ready: Willing to travel for on-site transition support
• Experience transitioning and building physical stores (higher education or retail stores)
• Experience working with inventory management systems
• Open to travel

Responsibilities

• Own the full campus store transition process from planning to execution
• Serve as the main point of contact for institutions during transitions
• Develop and manage detailed project plans, timelines, and deliverables
• Chair weekly meetings between the transition workstreams
• Ensure all workstreams are progressing according to the Store Transitions Priority Checklist
• Communicate updates and timelines clearly across all stakeholders
• Coordinate in-person store visits, including POS/SFA setup with IT teams, Inventory planning and execution, transition day activities and logistics
• Deliver in-person training to new store managers during transition weeks
• Travel to our new accounts for 3–5 days per transition to help manage and action the store transition in-person
• Designing and building processes to streamline future store transitions
• Work within the inventory management system to assess supply needs and order accordingly
• Collaborate with our Store Trainer to document and enhance onboarding materials for future store managers

Preferred Qualifications

• Start-up or scale-up experience
• Experience in the higher education sector

Benefits

• Paid time off
• 401(k) plan
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Company-wide bonus scheme