Travel Coordinator

Summary

Join Third Bridge, a leading investment research firm, as a Travel Team Coordinator in our Mumbai office. You will be responsible for providing exceptional travel experiences for team members worldwide, ensuring seamless booking, itinerary management, and compliance with corporate policies. This role involves liaising with service providers, communicating with employees, and maintaining relationships with stakeholders. You will also be responsible for inputting trip details into our system for safety and financial tracking purposes. This position requires prior experience in travel consulting or a similar role with a strong customer service record. Third Bridge offers a competitive compensation package, including paid time off, learning and development opportunities, health and well-being benefits, life insurance, flexible work arrangements, and various perks like snacks, refreshments, and social responsibility initiatives.

Requirements

• Prior experience as a travel consultant, travel agent, or similar role with an exceptional customer service record
• Meticulous planner with attention to detail with bookings, payments or other travel-related requirements
• Excellent communication and managing skills to build and maintain client relationships
• Ability to work under tight deadlines and manage multiple client bookings
• Proficiency in English (written and spoken)

Responsibilities

• Liaise with service providers to procure travel arrangements
• Provide exceptional service to key stakeholders with planning and booking business trips
• Communicate with employees via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip
• Ensure all trips are in line with travel policies and insurance
• Maintain relationships with employees, vendors, travel partners, and other stakeholders
• Input trip details onto our 3rd party system, International SOS, as part of our H&S policy and to allow Finance to track for taxable reasons
• Educate employees regarding the cancellation policy, refunds, or any penalties

Preferred Qualifications

Experience working in corporate travel is preferred

Benefits

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5
• Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer