Travel Manager

Summary

Join Mary's Meals as their experienced Travel Manager, leading all aspects of travel for Mary's Meals International and its affiliates. You will coordinate travel bookings, advise colleagues, and ensure all travel adheres to good stewardship principles. Responsibilities include developing relationships with travel providers, organizing documentation, providing guidance, creating training materials, overseeing group travel, liaising with colleagues, maintaining traveller profiles, delivering briefings, and generating reports. You will also lead process improvements for efficiency and customer service. The role offers flexible remote work options and is based near Glasgow city center. The salary is £36,674 plus benefits (UK).

Requirements

• Strong international travel management and coordination experience
• Experience of managing complex travel arrangements including visas
• Excellent planning and organisational skills with the ability to work effectively under pressure and to deadlines
• Flexible with a proactive, agile approach to problem solving
• Excellent attention to detail and communication skills are essential for this role

Responsibilities

• Develop effective working relationships with MMI’s appointed travel provider to ensure that we are providing a high-quality service to all travellers
• Ensure routes and fare types represent best value and are in accordance with Mary’s Meals policies and procedures
• Organise any essential travel documentation such as visas
• Provide advice and guidance to colleagues across the movement to help them plan and coordinate effective itineraries. This will include providing advice on visa applications, routings, travel times etc
• Develop internal guidance, support, and training materials for travellers
• Oversee group travel processes to ensure that each trip is curated to meet the needs of the travellers
• Effectively liaise with colleagues from across MMI and the rest of the Mary’s Meals family to ensure that all aspects of travel are taken into consideration, such as travel health, safety, security and insurance
• Create and maintain traveller profiles ensuring the information is accurate and in compliance with Data Protection requirements
• Deliver travel briefings to new travellers
• Identify and collect relevant travel data and utilise this data to generate timely and relevant travel reports
• Lead on the development and design of the ongoing improvement to the travel booking process to identify efficiencies and ensure excellent customer service is always maintained

Preferred Qualifications

Due to the nature of this role, you may be required to occasionally use your personal mobile device and remain accessible outside of regular business hours in the event of an emergency

Benefits

• We are happy for you to work remotely and flexibly, in a way that best supports your work life balance
• We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis