Remote Travel Reservations Specialist

Summary

Join Ten Lifestyle Group as a Travel Reservations Specialist and deliver exceptional customer service to our Asia/Pacific clients. You will be the primary contact, handling a high volume of calls and emails to facilitate ground transportation reservations. This role requires excellent communication and language skills (English and Mandarin/Cantonese), problem-solving abilities, and the ability to work independently and as part of a team. The position offers a competitive salary, performance-based bonuses, remote work arrangements within Malaysia, paid time off, paid sabbaticals, employee discounts, and opportunities for professional growth within a global company. Flexibility is key, as the role operates on a shift basis covering extended hours. The ideal candidate will have experience in the travel industry and customer service.

Requirements

• Possess excellent language skills in professional English and Mandarin, and/or Cantonese, in written and spoken forms
• Demonstrate exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
• Show dedication to customer satisfaction, a willingness to go the extra mile, act with tact and diplomacy, and demonstrate excellent problem-solving skills
• Exhibit initiative and creativity to best meet the needs of members
• Be able to work independently, in a team, and perform well with little supervision
• Display high adaptability to a dynamic and changing environment
• Work a full-time 40-hour per week role on a shift basis, with flexibility to work between 07:00-23:00 local time, Monday to Sunday, including Public Holidays
• Maintain a secure home office at your confirmed address, free from background noise or other distractions (if working remotely)
• Ensure internet service meets minimum requirements and complete a minimum speed check (if working remotely)
• Be located anywhere in Malaysia (if working remotely)

Responsibilities

• Deliver consistent and exceptional customer service to ensure members have the best experience
• Serve as the primary contact for a top client in the Asia/Pacific region
• Liaise directly with clients to facilitate all ground transportation requirements
• Handle a high volume of calls and emails
• Engage with members to understand their requirements and complete the reservation process

Preferred Qualifications

Have previous experience working in the travel industry and customer service, handling a high volume of calls

Benefits

• Receive a competitive salary depending on experience, plus performance-based bonus
• Enjoy a remote work arrangement (within Malaysian borders)
• Receive paid time away from work, including a day each year to volunteer
• Receive paid sabbaticals (one month after every 5 years of service)
• Participate in a lucrative Ten Loyalty Rewards program
• Have opportunities for Remote Working Holidays
• Access to travel and entertainment discounts
• Be part of a global, dynamic, and inclusive team
• Have access to genuine career opportunities within a dynamic and international company