Ten Lifestyle Group is hiring a
Travel Reservations Specialist, Remote - Malaysia

Summary

The job is for a Travel Reservations Specialist in Malaysia, handling ground transportation requirements for a top client in the Asia/Pacific region. The role requires excellent language skills, communication, dedication to customer service, initiative, creativity, and adaptability. The position is full-time, shift-based with flexible hours.

Requirements

• Excellent language skills in professional English and Mandarin, and/or Cantonese, in written and spoken
• Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Initiative and creativity to best meet the needs of our members
• Ability to work independently, in a team and perform well with little supervision
• High adaptability to a dynamic changing environment

Responsibilities

Handle high volume of calls and emails, engage with members to understand their requirements and complete the reservation process

Preferred Qualifications

Previous experience working in the travel industry as well as customer service, handling a high volume of calls would be an added advantage

Benefits

• A competitive salary depending on experience, plus performance-based bonus
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core
• Genuine career opportunities within a dynamic and international company