Remote Travel Specialist

Summary

Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! As our Travel Specialist, you'll be the first person to inspire our customers to travel to China with China Tours. You will provide excellent customer service to our German-speaking clients by email and over the phone.

Requirements

• You are passionate about being in contact with our clients (both by phone and via email)
• Great communication skills, both on a verbal and written level, in English, German (native level) & Chinese (a big plus)
• You are passionate about China and have travel experience in the country
• You have a good understanding on how to sell a travel product
• It's fun to be around you, and your future colleagues enjoy working with you
• And last but not least: you bring a positive attitude and remain calm under stress

Responsibilities

• Offer advice to our customers before and after the trip (by phone and e-mail)
• Provide a unique sales experience by phone and email that will help us to reach your goals
• Get the best deal for China Tours and our clients, negotiating the services and prices with the local service providers
• Be responsible for the presentation of our travel products (mainly on our website)
• Coordinate the reservations with our flight department and local service providers, and you ensure the extraordinary quality of the trips we offer
• Develop new products for China Tours, where you get to design a trip from scratch

Preferred Qualifications

• Basic knowledge of Chinese is a big plus
• Experience in tourism industry and especially tour-operator
• Sales and customer service experience
• Software skills

Benefits

• Participation in the overall profit of all of our brands, such as all of our employees
• Development of your ideas with lots of freedom while giving you the support you deserve, you deserve trust and not bureaucracy
• Possibility to learn & grow with us – we believe in constant development
• No boredom: exciting challenges, each day will be different
• Open & transparent company culture with weekly talks with the CEO and access to all the data you need
• Option to work from our fun, central office in hip Berlin Kreuzkölln or a different location in Europe (full remote possible)
• Possibility to travel to another of our offices to work and personally meet other team members (i.e. we have offices in Bolivia, Peru, Ecuador and Colombia)
• Yearly 2-week-offsite, if we achieve our goals (so far we went to South Africa, Morocco, Mexico, Brasil & Costa Rica)
• Motivated and professional co-workers from all around the world, who want to grow just like you
• We take the Ventura core values seriously, for example each quarter we have a Fun Day, A Fair Day and a Focus day