Travel Specialist

Summary

Join Ventura TRAVEL, a group of specialized travel brands, as a Travel Specialist and inspire customers to explore South America. As an expert passionate about South America, you will design and sell high-quality group trips to French-speaking clients, manage trip preparation, and provide excellent customer service. You will report to the Brand Director and work in a growing international team. The position offers remote or in-office options in Berlin. Daily tasks include designing trips, negotiating with service providers, providing sales support, coordinating reservations, and ensuring world-class customer service. Ventura offers a creative work environment, team events, opportunities for global work, and professional development.

Requirements

• Your mother tongue is French and you have excellent written expression
• Great passion for at least 2 countries in South America, extensive travel experience in these countries
• 2+ years experience in Sales and Customers service
• Fluent oral and written knowledge of English
• Identify opportunities to apply AI and take initiative to implement solutions
• It's fun to be around you, and your future colleagues enjoy working with you
• And last but not least: you bring a positive attitude and remain calm under stress

Responsibilities

• Design of amazing trips that will delight your customers
• Get the best deal for Viventura and our clients, negotiating the services and prices with the local service providers
• Provide a unique sales experience by phone and email that will help us to reach your goals
• Coordinate reservations with our flight department and local service providers
• Put the traveler into the focus and delight them with a world-class customer service that actually address customer needs

Preferred Qualifications

• Good knowledge of Spanish for partner communication is a big plus
• Experience in tourism industry and especially tour-operator
• Experience in negotiation
• Software skills

Benefits

• Freedom to be creative in achieving results
• International & friendly working environment
• Quarterly Social Days and Team Events
• Work out of other offices in the Ventura network around the world
• Opportunity to constantly learn and grow
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
• Yearly 2-week-offsite , if we achieve our goals
• Participation in the overall company's profits