Trust And Safety Analyst

Summary

Join Lime, the world's largest shared electric vehicle company, as a Trust and Safety Analyst. You will conduct comprehensive reviews of rider-reported incidents, utilize data analytics to identify trends, and collaborate with cross-functional teams to enhance operational success. This remote position requires 3+ years of experience in incident review or a related role, proficiency in data analysis software, and excellent communication skills. The ideal candidate will have experience in the micromobility industry and strong problem-solving skills. Lime offers competitive salaries, performance-based bonuses, equity, and a comprehensive benefits package including health and wellness offerings, flexible vacation policies, paid parental leave, retirement support, and unlimited use of Lime vehicles.

Requirements

• 3+ years experience in incident review or a related role
• Proficiency in data analysis software and investigative technologies
• Excellent communication skills, with the ability to convey complex information clearly and concisely to diverse audiences
• Demonstrated ability to collaborate effectively with cross-functional teams

Responsibilities

• Conduct comprehensive reviews of rider-reported incidents under the direction of the legal team
• Use data analytics to interpret customer reports, identify trends, and develop insights to inform strategic decisions
• Support cross-functional partners with data-driven insights and recommendations that enhance operational success
• Under the direction of legal, collaborate with cross-functional teams to gather and synthesize relevant information
• Employ various software tools and technologies to gather, evaluate, and manage data effectively

Preferred Qualifications

• Experience working within the micromobility or transportation industry
• Strong data skills with the ability to interpret complex data sets and derive meaningful insights
• Strong problem-solving skills and a proactive approach to identifying and addressing safety concerns

Benefits

• Competitive salaries, performance-based annual bonus and pre-IPO equity
• Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
• Flexible vacation policies with ample paid holidays tailored to country of residence
• Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
• Support for retirement and financial goals with unlimited access to financial advisors
• Unlimited, complimentary use of our vehicles in hundreds of cities around the world
• Professional growth opportunities through quarterly learning days and top-tier tools
• Opportunities to connect across teams and locations to network, socialize and volunteer
• Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
• Consistent recognition of great work through meaningful rewards and career advancements