Trust & Safety Lead

Summary

Join Feeld, a remote company building an inclusive dating app, as their Trust & Safety Lead. You will design and govern systems, policies, and signals to protect members from harm across the app and real-world interactions. Collaborate with cross-functional teams (Legal, Engineering, Support, GRC, Product) to embed safety into the product experience. Develop and launch a Member-facing Safety Portal, translate legal obligations into actionable changes, and analyze safety trends to inform detection systems and policy updates. Respond to high-severity safety incidents and champion inclusive, survivor-informed approaches. Advocate for member protection and platform integrity in roadmap discussions. This role requires experience in developing policies addressing online harm and a strong understanding of balancing member safety, product integrity, and freedom of expression.

Requirements

• Experience developing or enforcing policies that address online harm, abuse, or platform safety
• A strong understanding of how to balance Member safety, product integrity, and freedom of expression
• Comfort working across disciplines—especially with Legal, Engineering, Support, GRC, and Product teams
• The ability to think in systems: connecting policies, tooling, and detection into scalable workflows
• A deep respect for consent, inclusion, and emotional nuance in how safety is defined and enforced
• You are passionate about building safer, more inclusive platforms and see trust as a product feature, not just a function
• You have experience working on or around community guidelines, online safety, platform integrity, or harm reduction—even if your title wasn’t “Trust & Safety”
• You are comfortable making principled decisions in ambiguous or high-stakes situations, especially when different risks are in tension
• You have collaborated across functions—like Legal, Product, Support, GRC, or Engineering—to design or improve policies, processes, or tooling
• You see problems as opportunities to improve systems, reduce harm, and protect the experiences of people

Responsibilities

• Design and evolve enforcement policies that protect Members from harm while honouring consent, freedom of expression, and community diversity
• Build and maintain scalable systems for reporting, moderation, and safety signals in collaboration with Product and Engineering
• Partner with GRC to provide support for Support with clear guidance for case handling, escalation, and appeals
• Lead the development and launch of a Member-facing Safety Portal that centralizes policies, reporting options, and safety education
• Translate legal and regulatory obligations (e.g., NCII, age verification, online safety laws) into actionable product and policy changes
• Partner with Legal and GRC to create enforcement protocols that are audit-ready and aligned with global compliance expectations
• Analyse safety trends, appeal data, and harm signals to inform detection systems, policy updates, and prioritisation
• Own cross-functional response plans for high-severity safety incidents—including IRL event harm, NCII, or coordinated abuse
• Champion inclusive, survivor-informed, and trauma-aware approaches to platform safety
• Represent Trust & Safety internally, advocating for Member protection and platform integrity in all roadmap discussions

Preferred Qualifications

• You have experience addressing intimate harms—like image-based abuse or NCII—and understand how to design systems that respond with care
• You are curious about emerging online safety laws (like the UK’s OSA or the EU’s DSA) and how they intersect with privacy, consent, and exploration
• You’ve worked on age or identity experiences that balance protection with autonomy
• You’ve thought about what it means to feel safe not just online, but in shared spaces—like meetups, events, or communities
• You’ve contributed to safety or integrity work that’s transparent, accessible, and human—like a community guide, appeals process, or public safety page

Benefits

• Flexible working hours
• Unlimited paid time off
• A fully remote working situation
• GBP £3k equipment and home office budget
• Learning & development budget
• On demand therapy sessions and mental health support via Spill
• In-person meet ups
• A compensation system that is transparent, honest, and equitable
• A Baseline Freedom Salary of £60,000 GBP per year