Sales Development Representative

Summary

Join Smartsheet as a Sales Development Representative and provide pre-sales support, engaging and qualifying prospective customers. You will be a key initial contact, setting the stage for the sales process. Responsibilities include engaging inbound leads, expanding awareness among current users, partnering with sales teams, and scheduling appointments. You will leverage tools like Tableau and LinkedIn to develop account knowledge and identify opportunities. The role requires strong communication skills and expertise in Smartsheet products. This position reports to the Sales Development Manager in Costa Rica and offers teleworking options.

Requirements

• 1 year of sales development experience
• Knowledge of LinkedIn, ZoomInfo, Salesforce, Docusign, Outreach, Tableau
• Passion for working with new technologies and technical concepts
• Capability of understanding customer pain points, requirements and delivering a response presenting Smartsheet as a solution
• Aptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts
• Contribute to the team effort and play an essential part in the smooth running of teams
• Drive, Grit, Team-oriented: desire to compete and win

Responsibilities

• Engage and qualify inbound leads and inquiries
• Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account knowledge
• Partner and work with the Commercial Sales teams - including New Business, Client Development, Customer Success and Professional Services
• Work with other Smartsheet teams to develop account knowledge, relationship maps, and use case opportunities through direct account engagement and insight tools (Tableau, DiscoverOrg, LinkedIn)
• Schedule appointments and demos for new logo acquisitions and expansion into existing customer base
• Hold thoughtful and engaging conversations over the phone and email
• Be the subject matter expert on Smartsheet products and services
• Other duties as assigned

Preferred Qualifications

Degree in Publicity, Marketing, Sales or Business Administration preferred or relevant work experience in sales

Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)