User Researcher

Summary

Join Lighthouse, a rapidly growing hospitality technology company, as a freelance Senior User Researcher for a one-year assignment. You will be a full member of the User Research team, conducting research and fostering a user-centered culture. Collaborate closely with product teams within the Independent vertical, focusing on the needs of small, independent hoteliers. Contribute to research democratization efforts by managing Research OPS projects, such as the Research Community and beta testing processes. Analyze data, document research, and share insights with stakeholders. Work remotely, with flexibility in location and time off.

Requirements

• Have 5+ years of relevant experience in user research, ideally in B2B/B2C SaaS or enterprise software
• Have experience and are able to apply a broad range of qualitative and quantitative user research methodologies (interviews, surveys, user testing, usability testing, observations, card sorting,…) to discover opportunities and evaluate solutions
• Are able to collect relevant requirements, set up a research plan, carry out strategic research independently and argue your choices towards stakeholders
• Are proactive, experimental and have an entrepreneurial mindset
• Can present concrete examples of your user research skills within the context of a feature and/or a product as well as on a foundational level, and can illustrate the resulting impact on the user and business
• Are flexible in your approach to user research, adhering to ‘just enough research’ by matching and adjusting research methodologies to the needs of your projects
• Have experience with research tools (e.g. Maze, Dovetail,Typeform, Mixpanel, Hotjar, Marvin…) to conduct research, synthesise and triangulate insights
• Are able to learn from and collaborate with multiple departments. Knowing how to present your insights concisely in the language of your stakeholders and are comfortable presenting to executive leadership
• Uphold and champion ethical and privacy standards while conducting, analysing and documenting user research
• Have good stakeholder management skills, can work independently and take responsibility and ownership over your work and initiatives
• Like to proactively advocate for user research and have an interest in research operations
• Are fluent in English, both written and spoken

Responsibilities

• Plan and execute strategic research initiatives, for example diving into the mobile experience for small hoteliers and inform the higher-level strategy for the independent vertical
• Help the product teams to choose the most effective research methodologies (qualitative and quantitative) for their tactical and operational research initiatives while contributing to our research democratisation efforts by coaching and educating product trios and related roles
• Dig into quantitative data in tools such as mixpanel or looker to triangulate your insights and be an advocate for working insights informed
• Together with the product trios and the Product Analyst choose the right progress and success metrics for new features
• Analyze and document your research in our Research Repository, Dovetail, and regularly share your insights with relevant stakeholders throughout the organisation as well as with the Research & Design team in one of our regular meetings
• You will be responsible for the management of our Research Community, and paying out incentives to customers
• You will also get the opportunity to set up a format for continuous customer calls with the panel participants
• Further structure, formalise and document our beta process
• Collaborate with your User Research team colleagues on other Research OPS initiatives

Preferred Qualifications

Any other language used within our company network is a plus

Benefits

• Flexible working environment: Work from home or at one of our global offices
• Flexible time off: Autonomy to manage your work-life balance
• Collaborative team: High-bar, friendly, creative, and passionate colleagues
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential
• Impactful work: Shape products relied on by 85,000+ users worldwide
• Competitive compensation: Proactively maintained to value your work
• Referral bonuses: Earn rewards for bringing in new talent