User Researcher

Summary

Join Spotlight Sports Group as a User Researcher and play a pivotal role in shaping product direction. Leveraging your quantitative research expertise, you will contribute valuable insights and advocate for a user-centered approach. This remote role offers flexibility with a hybrid option. You will collaborate with the Product Team, working on B2B and B2C products primarily in the UK. You'll have opportunities for professional development and to influence best practices in user research. The role involves leading quantitative projects, working with data, and translating research findings into actionable insights.

Requirements

• Proven background in user research with practical experience in a range of research methods
• Bachelor's or Master's degree in related fields, e.g. Psychology, Human-Computer Interaction, Human Factors, Sociology
• At least two years experience of working using qualitative and quantitative research methods
• Strong analytical and problem-solving skills; has a data driven mindset
• Strong ability to synthesise qualitative and quantitative data into actionable insights
• Detail-oriented and highly organised, with the ability to manage multiple projects and facilitate research operations (e.g. recruiting research participants, documenting results and participant details)

Responsibilities

• Work closely with the Lead Researcher to ensure that the research activities are run efficiently
• Comfortable to lead on quantitative projects
• Work in tandem with the Data Intelligence Unit to help drive insights from our customer data
• Work with the Lead Researcher to enhance research methodologies and advocate for a user-centred mindset across the company
• Collaborate effectively with UX & UI designers and product managers to translate research findings into actionable insights
• Synthesise complex data (qualitative and quantitative) into clear insights that drive product and design decisions
• Develop and execute a variety of research activities, such as usability testing, user interviews, and surveys
• Be accountable for user research projects that you will be involved in, from planning and conducting studies to analysing and presenting findings
• Manage and maintain user research operations, including participant recruitment and data management
• Responsible for user research operations and participant data management
• Responsible for the development and the maintenance of the user research repository, including research findings, reports and documentation

Preferred Qualifications

• Be comfortable with field visits when necessary
• Strength in working both independently and collaboratively to support larger projects
• A strong passion for understanding user behaviour and delivering exceptional user experiences
• A prior knowledge of the horse racing and the sports betting industry is not required, but curiosity and eager willingness to learn are essential

Benefits

• Private medical insurance
• Excellent parental leave
• A working globally policy
• Mental health support
• Assistance programs
• Social gatherings
• A pension scheme
• Various other benefit schemes
• Get our birthdays off work
• 25 days of holiday per year
• Life assurance
• Exclusive perks like the Star card and our Step Further Awards (our employee recognition program)
• Season Ticket Loan
• Cycle to Work Scheme
• Complimentary access to our Racing Post Members Club, complete with an Ultimate Membership
• Volunteer two days per year with our charity partner, Autism in Racing