User Researcher

Summary

Join Amber Labs, a cutting-edge technology consultancy, as a Senior User Researcher. This remote, fixed-term contract role requires active SC Clearance. You will champion the user voice throughout product development, guide digital services through GDS assessments, and collaborate with multidisciplinary teams. Leverage your expertise in user research methodologies and public sector experience to deliver accessible services. Amber Labs offers a flexible work environment, private medical insurance, a company pension, generous leave, and various other perks.

Requirements

• Hold active SC Clearance
• Bachelor's degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Sociology)
• Proven experience as a User Researcher in a public sector context
• Familiarity with GDS standards and experience guiding services through assessments
• Excellent communication and collaboration skills
• Strong problem-solving abilities and a proactive approach to user-centred design

Responsibilities

• Understand and represent the voice of the user throughout the product development lifecycle
• Guide digital services through Government Digital Service (GDS) assessments, taking services from Discovery, Alpha, Beta to Live
• Approach user engagement from a design-led perspective, contrasting with a traditional requirements/business analysis approach
• Work in multidisciplinary teams, collaborating effectively with Product Managers, Content Designers, and Interaction Designers
• Integrate user research insights into the product development process
• Analyze and synthesize research data to provide clear findings that inform decision-making
• Involve colleagues in the analysis and synthesis process, fostering consensus and challenging assumptions
• Understand the diversity of users within the public sector and a commitment to inclusive research practices
• Include users from various backgrounds and abilities in research activities to ensure the delivery of accessible services
• Select and apply appropriate research methods based on the product life cycle and specific project requirements

Benefits

• Flexible work environment focused on deliverable outcomes
• Private medical insurance through Aviva
• Company pension plan through Nest
• 25 days of annual leave plus UK bank holidays
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources
• Generous employee referral program
• Highly collaborative and collegial environment with opportunities for career advancement
• Encouraged to take bold steps and embrace a mindset of experimentation
• Choose your preferred device, PC or Mac