ZOE is hiring a
User Researcher

Summary

The job description is for a User Researcher role at ZOE, a remote-first company focused on improving health through personalized advice and support. The ideal candidate has a background in anthropology, behavioral science, or related fields and 3-5 years of experience in user research.

Requirements

• Good knowledge of anthropology, behavioural science, Human Computer Interaction or a related field
• 3-5 years of experience leading user research initiatives
• Well-versed in a variety of mixed research methods including, but not limited to, ethnographic field studies, lab and remote usability studies, participatory design sessions, user surveys, and data analysis

Responsibilities

• Lead end-to-end design, planning, and execution of user research studies independently with minimal support
• Leverage your knowledge of various research methods to provide deep insights into user behaviour and interaction
• Analyse data and present clear and comprehensive reports based on your research findings
• Collaborate efficiently with product and experience teams and translate research findings into actionable design and product improvements
• Take the initiative and demonstrate a proactive approach to anticipating opportunities and addressing challenges
• Enhancing our processes and documentation in user research
• Actively participate in user research initiatives and support junior researchers in their projects
• Handle most 'requests' for research from the team with a clear scope

Benefits

• Remote-first: Work flexibly – from home, our London office, or anywhere within the EU
• Stock options: So you can share in our growth
• Paid time off: 28 days paid leave (25 holiday days, plus 2 company-wide reset days, and 1 “life event” day)
• Enhanced Parental Leave: On top of the statutory offering
• Flexible private healthcare and life assurance options
• Pension contribution: Pay monthly or top up – your choice
• Health and wellbeing: Like our Employee Assistance Program and Cycle to Work Scheme
• Social, WFH, and Growth (L&D) budgets.. Plus, multiple opportunities to connect, grow, and socialise