User Support Officer

Summary

Join Simprints as a Junior User Support Officer to support country projects in Ethiopia, providing comprehensive user support for Simprints' biometric solutions implemented in local projects.

Requirements

• Knowledge in data collection systems
• Good analytical skills: You have experience digging into and making meaning from qualitative and quantitative data
• Strong training skills
• Technical capabilities in troubleshooting and configuration
• Attention to detail and proactive implementation
• Excellent stakeholder management and communication skills
• Time management
• Familiarity with community organizing
• Language & communication: Excellent verbal and written communication skills in English with experience in influencing advocacy

Responsibilities

• Serve as the primary point of contact for end-users (health extension workers or front-line workers) of Simprints' biometric solution
• Provide hands-on support, troubleshooting, and training to ensure optimal utilization of the technology
• Monitor usage and performance, identify and coach low-performing users
• Collaborate closely with Simprints' team to resolve user issues promptly and effectively
• Escalate technical challenges to Simprint’s Project Manager as needed and follow up to ensure timely resolution
• Maintain accurate records of user feedback, support requests, and resolutions
• Generate regular reports on user support activities, including trends, challenges, and recommendations for improvement
• Support our implementation partners and government organizations in managing their data platform - SurveyCTO and CommCare
• Act as a liaison with Simprints' internal team to address any data-related issues or concerns effectively
• Foster positive relationships with project stakeholders, including implementing partners, local supervisors, and MoH focal point

Benefits

Salary of 100k Birr per month - paid in local currency