Simprints is hiring a
User Support Officer

Summary

Join Simprints as a Junior User Support Officer to provide comprehensive user support for Simprints' biometric solutions implemented in local projects in Ethiopia. The role involves traveling to remote health posts, providing project support on reporting, troubleshooting, and analytics requirements, and collaborating with the implementation partners, government, and Simprints team.

Requirements

• Knowledge in data collection systems
• Good analytical skills: You have experience digging into and making meaning from qualitative and quantitative data
• Strong training skills
• Technical capabilities in troubleshooting and configuration
• Attention to detail and proactive implementation
• Excellent stakeholder management and communication skills
• Time management
• Familiarity with community organizing
• Language & communication: Excellent verbal and written communication skills in English with experience in influencing advocacy

Responsibilities

• Serve as the primary point of contact for end-users (health extension workers or front-line workers) of Simprints' biometric solution
• Provide hands-on support, troubleshooting, and training to ensure optimal utilization of the technology
• Monitor usage and performance, identify and coach low-performing users, and in collaboration with our partner, carry out targeted field support visits to sites with low-performance
• Collaborate closely with Simprints' team to resolve user issues promptly and effectively
• Escalate technical challenges to Simprint’s Project Manager as needed and follow up to ensure timely resolution
• Maintain accurate records of user feedback, support requests, and resolutions
• Generate regular reports on user support activities, including trends, challenges, and recommendations for improvement
• Support our implementation partners and government organizations in managing their data platform - SurveyCTO and CommCare
• Act as a liaison with Simprints' internal team to address any data-related issues or concerns effectively
• Foster positive relationships with project stakeholders, including implementing partners, local supervisors, and MoH focal point
• Gather feedback from end-users to inform product development and enhancement efforts

Benefits

Salary of 100k Birr per month - paid in local currency