User Support Officer
closedSimprints
πEthiopia
Job highlights
Summary
Join Simprints as a Junior User Support Officer to support country projects in Ethiopia, providing comprehensive user support for Simprints' biometric solutions implemented in local projects.
Requirements
- Knowledge in data collection systems
- Good analytical skills: You have experience digging into and making meaning from qualitative and quantitative data
- Strong training skills
- Technical capabilities in troubleshooting and configuration
- Attention to detail and proactive implementation
- Excellent stakeholder management and communication skills
- Time management
- Familiarity with community organizing
- Language & communication: Excellent verbal and written communication skills in English with experience in influencing advocacy
Responsibilities
- Serve as the primary point of contact for end-users (health extension workers or front-line workers) of Simprints' biometric solution
- Provide hands-on support, troubleshooting, and training to ensure optimal utilization of the technology
- Monitor usage and performance, identify and coach low-performing users
- Collaborate closely with Simprints' team to resolve user issues promptly and effectively
- Escalate technical challenges to Simprintβs Project Manager as needed and follow up to ensure timely resolution
- Maintain accurate records of user feedback, support requests, and resolutions
- Generate regular reports on user support activities, including trends, challenges, and recommendations for improvement
- Support our implementation partners and government organizations in managing their data platform - SurveyCTO and CommCare
- Act as a liaison with Simprints' internal team to address any data-related issues or concerns effectively
- Foster positive relationships with project stakeholders, including implementing partners, local supervisors, and MoH focal point
Benefits
Salary of 100k Birr per month - paid in local currency
This job is filled or no longer available
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