Ux Researcher

Summary

Join NBCUniversal as a UX Researcher and lead stakeholder discovery to define actionable UX requirements for product designers. You will produce comprehensive documentation, conduct UX research, and perform audits. Present findings to ensure user-friendliness and actively participate in design critiques. This fully remote position requires a Bachelor's degree, 5+ years of UX research experience, and proven success in generating actionable insights. Excellent communication skills and experience with various research methodologies are essential. NBCUniversal offers competitive benefits, including medical, dental, vision, 401k, paid leave, and tuition reimbursement.

Requirements

• Bachelor’s degree in UX Research or equivalent field
• 5+ years+ professional UX research experience with a proven track record of generating actionable insights that resulted in measurable product improvements
• Experience with a broad range of research methodologies, both qualitative and quantitative, across the various stages of product development (pre and post product launch)
• Ability to build relationships with a wide range of stakeholders, driving alignment around business needs and design strategies
• Excellent communication skills (written, verbal, listening, interpersonal) and can present effectively to executive audiences
• Working knowledge of FigJam; basic knowledge of Figma
• A portfolio of case studies, including research projects and writing samples (please include link in application)

Responsibilities

• Lead and facilitate discovery with stakeholders to define actionable UX requirements for product designers
• Produce clear, concise documentation, including: UX requirements, user flows, site maps, personas, slides, etc. to inform interaction design process
• Conduct competitive and comparative UX research across a wide range of topics; eloquently present insights, tying directly to actionable steps to influence experience design strategy
• Conduct UX and Accessibility audits and present findings to ensure user-friendliness and adoption
• Actively participate in design critiques, giving and receiving feedback and providing quality control across all supported products

Preferred Qualifications

• 3+ years+ professional experience with internal enterprise applications
• Familiarity with design systems, especially Material Design
• Basic knowledge of Accessibility
• Analytical thinking: Ability to understand data and research, derive meaningful insights, and interpret for a non-technical audience
• Effective communication: Excellent verbal, written, and listening skills for presenting research findings and collaborating with team members
• Attention-to-detail: Keen eye for accuracy in research and documentation

Benefits

• Medical, dental and vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• A variety of other discounts and perks