UX Researcher

Summary

Join Unit4's Product team as a Mid-Level User Researcher and play a crucial role in understanding user needs and behaviors. You will design and conduct various user research studies, collaborate with cross-functional teams, analyze data, and communicate findings to stakeholders. This position requires 2-4 years of experience in a dedicated User Researcher role, a bachelor's or master's degree in a related field, and expertise in qualitative research methods. Unit4 offers a fast-paced, high-growth environment with a host of benefits and development opportunities. Grow your expertise, take ownership of research initiatives, and contribute to a product that truly matters. This is a fantastic opportunity for someone looking to grow their career.

Requirements

• Education: Bachelor's or MSc degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field (or equivalent practical experience)
• Experience: 2-4 years of hands-on experience in a dedicated User Researcher role, ideally within a product-focused environment
• Methodology Expertise: Proven experience with a range of qualitative research methods (e.g., user interviews, usability testing, field studies) and a good understanding of when to apply them
• Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex research findings clearly to diverse audiences
• Collaboration: Demonstrated ability to work effectively in cross-functional teams
• Tool Proficiency: Familiarity with user research tools (e.g., UserTesting, Miro, Figma for prototyping/testing, survey tools)

Responsibilities

• Plan & Execute Research: Design and conduct a variety of user research studies (e.g., usability testing, user interviews, surveys, concept testing, field studies) to gather qualitative and quantitative insights
• Identify User Needs: Uncover user behaviours, motivations, pain points, and unmet needs to inform product strategy and design decisions
• Collaborate Cross-Functionally: Work closely with Product Leads, Product Designers, Engineers, and Data Analysts to define research objectives, share findings, and ensure user insights are integrated throughout the product development lifecycle
• Analyse & Synthesise Data: Analyse research data, synthesise findings, and translate complex information into clear, concise, and compelling insights and actionable recommendations
• Communicate Findings: Present research findings to various stakeholders through compelling reports, presentations, and workshops
• Champion the User: Advocate for the user throughout the organisation, fostering a user-centered culture
• Contribute to Research Operations: Help develop and refine research processes, tools, and best practices within the team

Preferred Qualifications

• Quantitative Skills: Experience with quantitative research methods (e.g., surveys with statistical analysis) or working closely with data scientists
• Domain Knowledge: Experience in SaaS, B2B software is a bonus
• UX Design Familiarity: Basic understanding of UX design principles and how research informs design
• Accessibility Awareness: Knowledge of accessibility guidelines and inclusive design practices

Benefits

• A culture built on trust - giving you the freedom and autonomy to be successful
• Balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize well-being
• Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• A commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet
• A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4