Senior UX Researcher

Summary

Join Koru UX Design, a leading UX design agency specializing in HealthTech, as a Senior UX Researcher. You will plan and execute end-to-end research studies, working closely with product owners to influence real enterprise products. Based in Pune or remotely, you will conduct user interviews, usability testing, and stakeholder interviews, creating actionable outputs like personas and user journeys. This role requires 3–6 years of hands-on UX research experience in enterprise or B2B products, strong system-level thinking, and excellent communication skills. You will collaborate with cross-functional teams and help shape the research practice as the company scales. The position offers opportunities for growth and continuous learning, flexible working hours, and a collaborative team culture.

Requirements

• 3–6 years of hands-on UX research experience (not internships or academic)
• Direct experience conducting research for enterprise or B2B products (SaaS, healthcare, platforms, or internal tools)
• Comfort working with US-based users and stakeholders, and ability to adapt research communication accordingly
• Strong system-level thinking: you can map workflows, identify gaps, and untangle complex journeys
• Ability to handle open-ended, ambiguous briefs—you’re someone who finds ways to start and drive the process
• Familiarity with creating journey maps, service blueprints, or ecosystem maps
• Excellent verbal and written communication, with a knack for explaining research to cross-functional teams

Responsibilities

• Own and lead UX research activities across discovery, concept validation, and usability phases
• Plan, conduct, and synthesise user interviews, usability testing, stakeholder interviews, and journey mapping
• Create actionable outputs like personas, user journeys, service blueprints, and research reports
• Proactively identify users to talk to—whether through clients, internal teams, or customer success
• Translate research insights into product opportunities and design inputs
• Collaborate with UX designers, product managers, and front-end teams throughout the design process
• Help shape our research practice as we scale, including mentoring junior team members when needed
• Proactively identify new opportunities for research  within existing client engagements to extend project reach

Preferred Qualifications

• Experience working in healthcare, automation, or other complex, high-stakes domains
• Exposure to continuous discovery practices alongside product teams
• Comfort engaging with product owners and client stakeholders to shape research direction and priorities

Benefits

• Opportunities for growth and continuous learning (LinkedIn learning & professional trainings)
• Flexible working hours and remote options
• A collaborative and innovative team culture
• Opportunity for career growth and leadership roles