UX Researcher I

Summary

Join Smartsheet's UX Research team as a researcher and contribute to critical research efforts, empowering product design partners with data-driven insights. You will conduct end-to-end research projects, distill data into actionable recommendations, and present findings to stakeholders. The role involves applying various research methodologies, managing all research stages, and actively learning about Smartsheet's business and user needs. You will collaborate with team members, seek mentorship, and take ownership of your work. This full-time position reports to the UX Manager and offers remote work options within the US.

Requirements

• Less than 3 years of experience in UX research or a related field
• Familiarity with various UX research methodologies, particularly evaluative methods such as usability testing, interviews, and surveys
• An understanding of basic user needs for specific product areas and the ability to use this knowledge to propose and inform research studies
• Basic understanding of overarching business goals and primary objectives of product areas
• Strong communication and presentation skills, with the ability to convey complex ideas clearly and authentically
• The ability to receive and respond to feedback constructively and with an open mind
• A self-motivated, detail-oriented, and collaborative team player mindset
• Curiosity about the world of design and product development
• A Bachelor's or Master's degree in a related field (e.g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience
• Must be legally eligible to work in the US on an ongoing basis

Responsibilities

• Conduct & support research projects from end-to-end within a product area, with supervision and guidance
• Distill research data into insights and actionable recommendations that impact features and product teams
• Present research findings and represent user insights effectively to working teams and stakeholders, including UX designers, product managers, and engineers
• Apply appropriate evaluative research methods to answer product and design questions, with direction
• Manage all stages of the research process, with guidance, including plan development, recruiting coordination, execution, synthesis, and reporting
• Actively learn about Smartsheet's business, product, and user needs, leveraging this knowledge to inform your research and collaborations
• Align immediate research tasks and project planning with overarching business goals and product area objectives
• Seek out feedback and mentorship from more experienced researchers to continuously improve your research craft
• Take ownership and accountability for your assigned work, following through on commitments and timelines
• Build trust with team members and stakeholders through responsiveness, timeliness, and by involving partners in the research process
• Support other duties as needed

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)