Veterinary Virtual Assistant

Summary

Join MEDVA as a highly motivated Veterinary Virtual Assistant supporting a busy veterinary clinic. You will collaborate with veterinarians and staff to ensure efficient clinic operations. This role demands strong communication and organizational skills, proficiency in veterinary software, and the ability to manage schedules and client interactions. Prior veterinary experience is required, while a Bachelor's degree in Veterinary Science is preferred. MEDVA offers competitive hourly rates, medical benefits, a retirement savings plan, and a permanent work-from-home setup.

Requirements

• A minimum of 6 months experience in a veterinary clinic, animal hospital, Veterinary Virtual Assistant or equivalent role is required
• Understanding veterinary terminology and procedures is a must
• Proficient in using veterinary software
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office and Google Suite
• Ability to work independently and meet deadlines
• Excellent organizational skills with the ability to multitask and prioritize
• Comfortable working remotely and independently
• Ability to work flexible hours, including nights and weekends if required

Responsibilities

• Answer phone calls and emails from veterinary clinics and animal hospitals
• Schedule appointments and follow up on appointments
• Update patient records
• Ensure that all relevant documentation is filed correctly
• Handle billing inquiries and resolve customer complaints
• Provide outstanding customer service to clients
• Manage the schedules of veterinarians and other clinic staff
• Perform other duties as assigned by management

Preferred Qualifications

Bachelor's degree in Veterinary Science or a related field is highly preferred but not required

Benefits

• Competitive hourly rate
• MedVA Medical benefits (*after 6 months tenure)
• Retirement savings plan
• Permanent work from home set up