Vice President, Client Service

Summary

Join McFadyen Digital as the Vice President of Client Service, acting as the strategic liaison between clients and the company. You will foster strong client relationships, promote creative work, and leverage your experience with global brands and innovative marketing technologies. With at least 10 years of leadership experience, you'll shape and execute the client partnership vision, influencing revenue and building long-standing accounts. This role requires a strategic mindset, excellent leadership, and collaboration with senior executives and cross-functional stakeholders. The position involves significant travel (25-50%). You will be responsible for developing and executing the company's Client Service Program and managing all contracting processes.

Requirements

• Minimum of 10 years of leadership experience
• Experience with global, integrated account leadership team
• Experience with global brands
• Deep understanding of customer engagement, growth, marketing, brand development, and building outstanding results for clients

Responsibilities

• Develop and execute the company's Client Service Program in alignment with business goals and objectives
• Become a valued contributor and resource to the client by learning their business, providing relevant advice and value
• Learn client organizations and identify where spend and budgets are within the account; then identify, pursue, engage and grow new sponsor relationships to continually grow accounts year over year
• Collaborate with delivery team on developing new offerings in line with clients’ needs
• Serve as the primary point of contact for client account matters with internal and external stakeholders
• Manage all contracting processes for new SOW’s, renewals, and change orders
• Support and help optimize our marketing team’s efforts to provide relevant and consistent content that adds value to our new and existing clients
• Coordinate and drive sales effort with internal teams for existing account sales
• Adhere to sales processes and document notes and progress in CRM
• Keep abreast of industry best practices and trends
• Continuously improve through coaching and self-feedback
• Foster a community amongst accounts to learn from one another, including brokering conversations between accounts

Preferred Qualifications

• Experience with a client focused on innovation and creative marketing technologies
• Strategic thinker with excellent leadership skills and an ability to collaborate closely with the senior executive team and cross-functional stakeholders to achieve our company's goals

Benefits

25% to 50% travel may be required