Vice President, Operations

Summary

Join Counterpart Health (CPH) as the Vice President of Operations and lead the scaling of external-facing teams crucial for customer success and provider enablement. You will ensure high-quality implementations and experiences for customers and clinicians, driving operational excellence and performance outcomes. Reporting to the CEO, you will build infrastructure, playbooks, and teams to empower clinicians with data-driven insights for value-based care. This hands-on role requires initiative and thrives in ambiguity. You will scale operational functions, build a new program management function, optimize systems for efficiency, partner with product and clinical teams, establish infrastructure for clinician engagement, represent CPH externally, define and monitor KPIs, contribute to executive strategy, and build a high-performing team.

Requirements

• You have 12+ years of experience in healthcare operations, ideally in healthtech or value-based care enablement
• You understand provider enablement, healthcare IT, and value-based care models
• You have led complex, cross-functional teams and have demonstrated the ability to design and optimize operating models in dynamic environments
• You are a process-driven, systems thinker with experience scaling teams and workflows in an early-stage, high-growth company
• You have led customer implementation, provider engagement, or account management functions and have directly engaged physicians and clinical teams
• You bring a high degree of emotional intelligence and thrive in navigating ambiguity while coaching teams through change
• You are mission-aligned, resourceful, and energized by the opportunity to make healthcare work better for patients and clinicians alike
• You thrive in a fast-paced, scrappy environment and are excited by the prospect of building something from the ground up

Responsibilities

• Scale and lead critical operational functions including customer implementations and integrations, provider network development and engagement, clinician training and onboarding, program management, and longitudinal account support
• Build and lead the new program management function, aligning internal teams and customer stakeholders to deliver smooth, timely, and scalable implementations
• Develop – from the ground up – and optimize systems to improve the efficiency, consistency, and quality of service delivery; identify areas for process optimization and implement strategies to streamline operations
• Partner with product and clinical teams by building feedback loops from the field, ensuring implementation and support functions, along with the CA platform itself, align with evolving customer and clinician user needs
• Establish infrastructure and workflows for ongoing clinician engagement—including onboarding, training, performance monitoring, and issue resolution
• Represent CPH externally, building and nurturing executive-level relationships and serving as a point of escalation as issues arise
• Define and monitor KPIs for implementation success, clinician adoption, customer satisfaction, and operational efficiency; use these insights to inform continuous improvement
• Contribute to executive strategy and OKR setting, translating company-wide objectives into operational roadmaps that deliver measurable results
• Collaborate closely with shared services, including legal, finance, compliance, HR, and technology to ensure alignment, compliance, and strategic integration across the company
• Build, mentor, and retain a high-performing team, fostering an accountable and mission-driven operating culture grounded in agility, empathy, and results

Benefits

• Competitive base salary and equity opportunities
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Comprehensive medical, dental, and vision coverage
• No-Meeting Fridays
• Monthly company holidays
• Access to mental health resources
• Generous flexible time-off policy
• Remote-first culture
• Learning programs
• Mentorship
• Professional development funding
• Regular performance feedback and reviews
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Paid parental leave for all new parents