Floqast is hiring a
Vice President Customer Success

Summary

FloQast is seeking a dynamic Vice President of Accounting Success to lead their global team in delivering exceptional customer experiences and driving product adoption. The role involves overseeing teams of Accounting Success Managers (ASMs) responsible for cultivating customer satisfaction, loyalty, and growth across multiple continents and customer segments.

Requirements

• Leadership: Proven ability to inspire and motivate teams, build a strong customer-centric culture, and drive results
• Customer Focus: Demonstrated success in building deep customer relationships and delivering value-driven solutions
• Industry Expertise: Strong understanding of the accounting and finance industry, with a preference for experience working with CFOs, controllers, and CAOs
• Strategic Thinking: Ability to develop and execute a comprehensive customer success strategy aligned with business objectives
• Operational Excellence: Experience in implementing efficient processes and leveraging technology to optimize customer operations
• Data-Driven Approach: Proficiency in using data to measure performance, identify trends, and inform decision-making
• Customer segmentation: You have built successful strategies based on multi-segment, multi-product, multi-region
• Experience: 6+ years as a Director or VP of Customer Success in growing global SaaS organizations serving both Mid-market and Enterprise customers at scale

Responsibilities

• Build a High-Performance Team: Recruit, develop, and inspire a world-class customer success team aligned with FloQast’s mission and values
• Excel in customer-facing situations: Add an executive presence to meetings. You are not afraid to get your hands dirty to grow and save customers
• Scale Customer Success: Develop and implement scalable strategies to deliver exceptional customer experiences across diverse customer segments and geographies
• Optimize Customer Journey: Design and implement seamless customer journeys, leveraging data and feedback to identify opportunities for improvement
• Drive Customer Advocacy: Cultivate a culture of customer advocacy and create a robust referenceable customer base one success at a time
• Collaborate Cross-Functionally: Partner closely with sales, marketing, product, and support teams to ensure alignment and optimize the customer experience
• Data-Driven Decision Making: Leverage customer data and metrics to measure performance, identify trends, and inform strategic decisions
• Lead decisively: Manage the team to clear, metric-driven quarterly deliverables that showcase customer growth, trends, retention, and product/industry maturity

Benefits

• Medical, Dental, Vision, Family Forming benefits
• Life & Disability Insurance
• Unlimited Vacation
• Participation in our Employee Stock Program