Vice President of Account Management

Summary

Join our team at Garner Health as we transform the healthcare economy by delivering high-quality and affordable care for all. We're seeking a VP of Account Management to oversee a team of Account Managers, leading them in ensuring client success and retention within our Enterprise market segment.

Requirements

• 10+ years of experience managing and growing a high-performing B2B account management org in the healthcare, benefits, or wellbeing industry with a proven track record of delivering strong client satisfaction and retention year over year
• Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
• Proven ability to build strong relationships with brokers in the health and welfare space
• Passion for delivering an excellent client experience and strives to deliver high-quality work
• A strong ability to think systematically and design operational processes
• Excellent communication and presentation skills
• A self-starter mindset with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside

Responsibilities

• Leading, coaching, and developing a team of account managers who ensure that Garner delivers an excellent client experience to our enterprise market book of business
• Designing and building systems and processes that will continue to help the Garner AM team scale and grow
• Establishing and managing key broker and client relationships
• Monitoring client health and other client success KPIs for your team and client segment. Developing and executing strategy plans, playbooks, and best practices to be deployed across the enterprise market segment to improve client satisfaction, engagement, ROI, and support retention
• Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs of enterprise market customers
• Collaborating with product, sales, and member services teams to ensure that Garner’s enrollment and engagement goals are met
• Monitoring and coaching on the quality of AM deliverables

Benefits

• Base salary range: $175,000 - $195,000
• Commission-eligible