Vice President of Global Services

Summary

Join NetBrain as the Vice President of Global Services, a remote, North America-based role. Lead and develop the global services strategy, ensuring high-quality project delivery and positive customer feedback. Foster executive relationships with key partners and accounts, leveraging your network operations expertise to maximize NetBrain adoption. Mentor a team of Network Automation Consultants, build a services plan for customer retention and satisfaction, and define measurable goals for continuous service improvement. This leadership position requires a strong technical background, proven success in leading high-performing teams, and excellent communication skills. NetBrain offers a competitive compensation package including base salary, bonus, stock options, and comprehensive benefits.

Requirements

• Have a Bachelor’s degree with a STEM concentration
• Have a network engineering background
• Have a proven track record of leading successful teams that have exceeded goals in service delivery
• Be a clear and thorough communicator with your team and customers
• Have a keen sense of the big picture with the ability to make the most of the resources at your disposal
• Seek opportunities for big impact and thrive in a fast paced environment

Responsibilities

• Develop and lead the services strategy and execution in alignment with our global go to market strategy and objectives
• Ensure high quality delivery of projects ensuring positive customer feedback
• Establish and foster executive relationships within our largest partners and accounts
• Gain an understanding of NetBrain’s use cases and value propositions and strategize how to effectively utilize our resources to service our customers and maximize NetBrain adoption in their networks
• Continuously build and improve our services offerings and engagement strategies
• Mentor and coach a team of Network Automation Consultants to effectively deliver value to our customers through NetBrain services
• Build a services plan to maximize NetBrain adoption among customers, and fosters customer retention and increases customer satisfaction
• Define goals with measurable results, and continuously evaluate how NetBrain can improve it’s services offering

Preferred Qualifications

Have a CCNP or equivalent certification

Benefits

• Estimated base salary is between $270,000 - $290,000 + Bonus & Stock Options
• Stock options
• 401k
• Medical/dental coverage