Vice President of Post Sales

Summary

Join TRM Labs as their Vice President of Post Sales to lead and scale their post-sales organization. Transform the post-sales motion into a repeatable, scalable engine driving customer outcomes and revenue growth. Unify and lead a team of over 40 professionals across various functions. Design and implement premium service tiers and monetization strategies. Build scalable infrastructure to support growth from hundreds to thousands of customers globally. Create clear career pathways and growth opportunities. Develop a comprehensive post-sales strategy supporting the next growth stage to hundreds of millions in ARR.

Requirements

• Track record scaling ARR from tens to hundreds of millions
• 8+ years post sales leadership experience in enterprise SaaS or fintech
• Experience growing customer bases from hundreds to thousands
• Proven success monetizing post sales functions and creating new revenue streams
• Strong background implementing change management at scale
• Experience leading multiple post sales functions (CS, training, solutions, etc.)

Responsibilities

• Transform our post-sales motion into a repeatable, scalable engine that drives both customer outcomes and revenue growth
• Unify and lead a team of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Global Investigations and potentially other functions
• Design and implement premium service tiers and monetization strategies across training, support, and other professional services functions
• Build scalable infrastructure to support growth from hundreds to thousands of customers globally
• Create clear career pathways and growth opportunities across all post-sales functions
• Develop comprehensive post sales strategy supporting our next growth stage to hundreds of millions in ARR
• Design and implement tiered support packages that drive both customer value and revenue
• Monetize TRM Academy through training, certification, and premium educational offerings
• Partner with Sales to integrate post-sales monetization into our go-to-market strategy
• Transform siloed processes into streamlined, interconnected workflows adopted at scale
• Implement robust change management to ensure we’re able to rollout new processes with speed that are highly adopted
• Create data-driven systems for measuring team performance and customer success
• Establish exceptionally high standards for deliverable quality and team accountability
• Design unified organizational structure with clear growth paths across all functions
• Build and maintain high-performing teams within a culture of coaching
• Foster a culture of excellence, accountability, and continuous improvement

Preferred Qualifications

• Experience serving both private sector and government customers
• Background in compliance, crypto, or financial services technology
• Track record building premium support/training programs
• Strong analytical and strategic thinking capabilities

Benefits

• PTO
• Holidays
• Parental Leave