Vice President of Professional Services

Summary

Join interface.ai, a leading AI provider for banks and credit unions, as their Vice President of Professional Services. Lead the implementation, onboarding, and customer value realization of our AI-powered platform. Build and manage a high-performing global professional services team, ensuring best-in-class service delivery. Collaborate with various departments to optimize processes and drive customer success. This role requires extensive experience in professional services and leadership, along with a deep understanding of SaaS delivery models. The compensation package includes a competitive salary, remote work options, and comprehensive benefits.

Requirements

• 10+ years of experience in professional services, delivery, or customer implementation roles, with 5+ years in a senior leadership capacity
• Proven track record of managing and scaling delivery teams in a SaaS company, preferably in FinTech
• Deep understanding of SaaS delivery models and key service metrics, including time-to-value, implementation velocity, deployment CSAT, SLA adherence, and revenue realization
• Exceptional leadership and people management skills, with experience leading global teams
• Ability to navigate complex, enterprise-level customer relationships and drive executive engagement
• Strong analytical and problem-solving skills; ability to leverage data to inform strategy and drive decisions
• Excellent communication and presentation skills, with the ability to engage and influence senior stakeholders

Responsibilities

• Own the customer journey post-sale: onboarding, implementation, UAT, and go-live
• Drive successful deployments across diverse financial institutions by building robust, repeatable implementation frameworks
• Reduce time-to-value by implementing structured launch plans, milestone tracking, and escalation frameworks
• Champion “implementation as a differentiator,” ensuring seamless integrations and frictionless adoption
• Build and lead a high-performing global professional services team, including TCSMs, project managers, and solution architects
• Define and scale standardized delivery methodologies, templates, and tools across all implementations
• Track and improve key service delivery metrics — time-to-launch, implementation satisfaction (CSAT), SLA adherence, and revenue realization
• Establish strong governance, documentation, and QA processes to ensure delivery consistency and quality across customers
• Partner with Sales to scope implementation efforts and define SOWs for new customers
• Work closely with Product and Engineering to align roadmaps, influence priorities, and escalate key deployment challenges
• Coordinate with Customer Success and Support to ensure seamless hand-offs and aligned post-launch support strategies
• Collaborate with Revenue Operations and Finance to optimize resource planning, margins, and forecasting
• Serve as an executive sponsor during high-priority implementations and escalations
• Build credibility with key customer stakeholders by ensuring transparency, ownership, and accountability throughout delivery
• Own communication with C-level executives to manage expectations, report progress, and unlock key decision points

Preferred Qualifications

Experience working with AI-powered technologies or customer experience platforms is a plus

Benefits

• Remote-First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance