Vice President, IT Operations

Summary

Join SoundHound AI's team as Vice President of IT Operations, leading and managing the organization's IT infrastructure, applications, service desk, and more. You will oversee IT operations, ensuring efficiency and effectiveness while driving innovation and cost control. This role requires strong leadership, strategic thinking, and deep expertise in IT infrastructure and operations. The position offers remote work options (with some in-office requirements) and a competitive salary and benefits package. You'll collaborate with senior leadership and IT teams to align IT initiatives with organizational goals. SoundHound AI is a values-driven company committed to creating exceptional AI-powered experiences.

Requirements

• Have a Bachelor’s degree in Information Technology, Computer Science, or a related field
• Have proven ability to lead and inspire large IT teams, fostering collaboration and accountability. Excellent leadership, communication, and interpersonal skills
• Have proven expertise in aligning IT operational goals with overall business strategies to drive growth and innovation. Strong analytical and problem-solving abilities
• Have proven deep knowledge of maintaining and optimizing IT infrastructure, including cloud environments, data centers, and networks. Proven ability to manage and lead complex IT operations projects. Proficiency in IT operations tools and technologies
• Have proven strong understanding of security protocols, risk management, and ensuring regulatory compliance
• Have proven skills in managing service-level agreements and ensuring high-quality IT service delivery
• Have proven experience in planning and controlling IT budgets, identifying areas for cost reduction without compromising quality
• Have proven competence in negotiating contracts and managing relationships with IT vendors and service providers. Experience in cost control and contract management
• Have proven capability to develop and implement robust disaster recovery and continuity plans
• Have expertise in managing change processes and swiftly addressing and resolving IT incidents
• Have proven staying ahead of IT advancements and integrating innovative solutions to support business needs. Strong understanding of current and future state IT infrastructure, corporate applications, and IT service management

Responsibilities

• Oversee and manage the organization's IT infrastructure to ensure reliability, scalability, and performance
• Lead and manage the support and development of corporate applications to meet the organization's needs
• Oversee the IT service desk to ensure timely and effective resolution of IT issues and incidents
• Manage and oversee the procurement, deployment, and maintenance of hardware to support the organization's IT operations
• Oversee telephony systems to ensure reliable and efficient communication within the organization
• Develop and maintain a comprehensive knowledge base to support IT operations and improve self-service capabilities
• Manage the internal utilization of Amelia/AiOps to optimize IT operations and enhance efficiency
• Provide user support and training to ensure effective use of IT systems and services
• Develop and enhance self-service capabilities to empower users and improve IT support efficiency
• Oversee IT communications to ensure clear and effective dissemination of information to stakeholders
• Implement cost control measures to optimize financial performance and reduce IT operational expenses
• Negotiate, manage, and review IT contracts to ensure favorable terms and compliance with contractual obligations
• Ensure compliance with relevant regulations, standards, and best practices by developing and enforcing IT policies and procedures
• Collaborate with senior leadership, IT teams, and other key stakeholders to align IT operations initiatives with organizational goals and priorities
• Drive continuous improvement of IT operations practices, technologies, and processes to stay ahead of emerging trends and technologies
• Provide training, mentorship, and development opportunities to IT operations team members to enhance their skills and capabilities

Preferred Qualifications

Have a Master’s degree or relevant certifications

Benefits

• This position is available for remote work across most of the United States
• The estimated salary for this position is $238,000 to $270,000 plus equity
• Comprehensive healthcare
• Paid time off
• Other benefits