Vip Team Manager

Summary

Join FanDuel Group's VIP department as a VIP Team Manager! You will manage a portfolio of high-value customers, building strong relationships and providing exceptional service. You'll also oversee a team of VIP Account Managers, coaching them to deliver the same high-quality experience. This customer-facing role requires a deep understanding of VIP service and a passion for the online gaming industry. The position involves managing customer loyalty, meeting targets, and collaborating with other departments. Travel is expected approximately 25% of the time.

Requirements

• Minimum 4 years of experience in high end customer service field
• Excellent verbal and written communication skills
• Knowledge of online gaming industry
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Willing and able to work non-traditional business hours

Responsibilities

• Manage and retain a portfolio of High Value Players
• Provide an enhanced proactive one stop service to encourage loyalty
• Keep responsible gaming and Compliance at the heart of all we do
• Develop relationships and offer tailored rewards through regular correspondence
• Work alongside other FanDuel departments to increase customer experience
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols

Preferred Qualifications

• People management experience
• High level hospitality experience
• People management experience
• Understanding of Marketing processes

Benefits

• Array of health plans (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits
• Generous paid time off (PTO & sick leave)
• Annual bonus and long-term incentive opportunities (based on performance)
• 401k with up to a 5% match
• Commuter benefits
• Pet insurance
• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• A 401(k) matching program
• Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• Paid personal time off
• 14 paid company holidays
• Paid sick time in accordance with all applicable state and federal laws