Vip Account Manager

Summary

Join FanDuel Group's VIP department as a VIP Account Manager, managing a portfolio of high-net-worth customers. You will build strong relationships, increase customer loyalty, and provide excellent service within the online gaming industry. Responsibilities include managing customer portfolios, providing proactive service, ensuring compliance, collecting customer profiles, developing tailored rewards, meeting targets, reporting on customer satisfaction, and managing bonuses and hospitality. The role requires at least two years of high-end customer service experience, excellent communication skills, knowledge of the online gaming industry, and strong analytical abilities. The position offers competitive compensation, benefits, and opportunities for professional growth. Travel is expected approximately 25% of the time. FanDuel is an equal opportunity employer.

Requirements

• Minimum 2 years of experience in high end customer service field
• Excellent verbal and written communication skills
• Knowledge of online gaming industry
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Willing and able to work non-traditional business hours

Responsibilities

• Manage a portfolio of FanDuel customers
• Provide an enhanced proactive one stop service to encourage loyalty
• Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
• Collect and document customer profiles
• Develop relationships and offer tailored rewards through regular correspondence
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
• Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Opportunity to mentor and develop VIP Hosts within the team

Preferred Qualifications

• Business to Customer Sales experience
• Understanding of Marketing processes

Benefits

• Array of health plans (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits
• Generous paid time off (PTO & sick leave)
• Annual bonus and long-term incentive opportunities (based on performance)
• 401k with up to a 5% match
• Commuter benefits
• Pet insurance
• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• A 401(k) matching program
• Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• Paid personal time off
• 14 paid company holidays
• Paid sick time in accordance with all applicable state and federal laws