Virtual Lifestyle Concierge
Ten Lifestyle Group
📍Remote - South Africa
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Job highlights
Summary
Join Ten Life Group as a Virtual Lifestyle Concierge for high-net-worth clients in Belgium! You will craft exclusive experiences, manage travel itineraries, and anticipate client needs. This role requires exceptional language skills (English, Flemish, Dutch - C1-C2 level), 2+ years of experience in a leisure-oriented sector, and strong administrative skills. The position offers a competitive salary, performance-based bonuses, hybrid/remote work options, paid time off, paid sabbaticals, and various employee benefits. Based in South Africa, the role requires a secure home office and reliable internet. Apply before January 31, 2025!
Requirements
- Excellent language skills in professional English, Flemish and Dutch, in written and spoken (according to the CERF Framework C1-C2)
- 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
- Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
- Strong administration skills
- Strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- Service-oriented, flexible and able to work under pressure
- Positive attitude and identify with Ten Group values
- Value exceptional service and live by this motto
- Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint)
- Flexibility: This position is a full-time 40-hrs per week role on a shift basis, ability to work a 5-day work week between the hours of 07:00-22:00 SAST shift either Sunday to Thursday /or Tuesday to Saturday
- Located in South Africa
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed
Responsibilities
- Orchestrate exclusive experiences
- Curate unparalleled travel itineraries
- Anticipate needs before they arise
- Transform dreams into reality with finesse
- Prioritized workloads to meet strict deadlines
Preferred Qualifications
Additional software or CRM tools experience
Benefits
- Relocation Package including work visa support, return flights and initial accommodation (T&Cs)
- A competitive salary package plus a performance-based bonus structure
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Genuine career opportunities within a dynamic and international company
- Safe & secure offices located in Cape Town Foreshore, with complimentary off-street parking
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