Virtual Lifestyle Concierge

Summary

Join Ten Life Group as a Virtual Lifestyle Concierge for high-net-worth clients in Belgium! You will orchestrate exclusive experiences, curate travel itineraries, and anticipate client needs. This role requires excellent English and Flemish/Dutch language skills (C1-C2 CERF), 2+ years of experience in a leisure-oriented sector, and strong administrative skills. You'll need a passion for luxury travel and a service-oriented attitude. The position offers a competitive salary, performance-based bonuses, hybrid/remote work options, paid time off, paid sabbaticals, employee discounts, and professional development opportunities. Based in the UK, hybrid work requires at least two days a week in the office if within commuting distance; otherwise, fully remote work is possible. Ten Life Group values diversity and inclusion.

Requirements

• Possess excellent language skills in professional English, Flemish or Dutch (C1-C2 CERF)
• Have 2+ years of experience in a leisure-oriented sector (business, hospitality, retail, leisure, customer service, concierge, or call center)
• Demonstrate exceptional verbal and interpersonal skills when dealing with members, suppliers, and clients, maintaining a calm and professional manner at all times
• Possess strong administration skills
• Have a strong passion for travel and the luxury lifestyle, including gastronomy, events, and culture
• Be service-oriented, flexible, and able to work under pressure
• Maintain a positive attitude and identify with Ten Group values
• Value exceptional service
• Be computer literate to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint)
• Be available for a full-time 40-hour per week role on a shift basis, able to work a 5-day work week between 07:00-19:00 GMT, either Sunday to Thursday or Tuesday to Saturday
• If within a commutable distance of the office, be willing to participate in a hybrid working arrangement (at least 2 days a week in the office)
• Have a secure home office at your confirmed address, free from background noise or other distractions
• Meet minimum internet speed requirements for remote/hybrid work (to be checked during the recruitment process)

Responsibilities

• Orchestrate exclusive experiences for high-net-worth individuals
• Curate unparalleled travel itineraries
• Anticipate client needs before they arise
• Transform dreams into reality with finesse
• Prioritize workloads to meet strict deadlines

Preferred Qualifications

Have experience with additional software or CRM tools

Benefits

• Competitive salary package plus a performance-based bonus structure
• Hybrid working (combination of home and office work; fully remote options available if not near the office)
• Competitive paid time off package, including a day each year to volunteer
• Paid sabbaticals (one month after every 5 years of service)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays – possibilities to travel and work!
• Access to travel and entertainment discounts
• Opportunities for professional development and career growth within a dynamic and international company