Virtual Medical Assistant

Summary

Join MedSpecialized, Inc. as a Virtual Medical Assistant! This part-time, work-from-home position with DrCatalyst, a remote healthcare staffing organization, offers a 4-hour night shift (12:00 PM - 4:00 AM PHT) with potential for full-time transition after 90 days. You will handle inbound and outbound calls for scheduling, reminders, and wellness checks, document calls in the EMR, and communicate with colleagues via Google Chat. The role requires a medical allied background, excellent English proficiency, and computer literacy. Competitive salary, bonuses, and a comprehensive benefits package including health, life, and accident insurance, paid time off, and various perks are offered.

Requirements

• Medical Allied Grad
• Excellent English proficiency with strong communication skills
• 25 wpm or faster
• Computer literacy (GMail, Google Sheets)
• Physically fit to work in a BPO setting

Responsibilities

• Answer inbound calls and help for scheduling, rescheduling, and clinic information
• Make outbound calls for patient appointment reminders, wellness checks, and more
• Supply EMR notes on all calls conducted looping in onsite personnel and providers
• Google Chat with online personnel, as well as separate chats with DRC team members

Preferred Qualifications

• Healthcare BPO experience is an advantage
• Willingness to work overtime is a plus

Benefits

• Monthly salary of Php 11,000 - 15,000 (depending on BPO healthcare experience)
• New hire bonus of 5,000
• Attendance bonus of 1,000
• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Free Mental Health Sessions
• Relocation allowance for new hires (from Outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)