Virtual Medical Assistant, Medical Office Administrator

Summary

Join LMC Healthcare, Canada's largest specialist care provider in diabetes & endocrinology, as a Virtual Medical Assistant/Medical Office Administrator! This permanent, full-time remote position offers a unique opportunity to contribute to a patient-centric approach to diabetes care. You will play a vital role in preparing patients for provider evaluations, coordinating appointments, and managing communications. The ideal candidate possesses experience in a medical office setting, proficiency in EMR systems, and strong communication skills. This role combines medical assisting and administrative tasks, requiring a blend of clinical and organizational abilities. LMC offers a supportive environment within a multidisciplinary team.

Requirements

• Have previous experience working remotely
• Have previous experience as a Personal Support Worker, Medical Laboratory, or Pharmacy Technician
• Have previous experience as a Medical Assistant (MA) or Nurse
• Have experience working in a medical office environment
• Have proficiency in medication review
• Have proficient knowledge of Electronic Medical Records
• Have sound knowledge of medical terminology
• Have proficient computer and typing skills

Responsibilities

• Virtually prepare the patient for the provider's evaluation, including documenting medical history and reviewing medication in the Electronic Medical Record (EMR)
• Ensure the patient's required investigations are available and liaise with medical facilities or by means of electronic software
• Promote comprehensive and coordinated patient care by ensuring that the patient has access to, and is aware of, the entire LMC multidisciplinary team
• Attend required departmental and companywide meetings
• Assist with various administrative duties, as assigned
• Answer incoming calls to answer patient and other customer inquiries
• Work in single or multiple skill sets or queues over different channels of customer contact
• Schedule and coordinate patient appointments across all service lines and providers
• Answer patient inquiries relating to their care and communicate with our sites accordingly via our Electronic Medical Records (EMR)
• Perform follow up client calls where necessary
• Respond to voicemails and customer emails
• Recognize, document, and alert the management team of trends in customer calls
• Manage all patient appointments and provider's schedules appropriately
• Attend required departmental and companywide meetings
• Assist with various administrative duties, as assigned