Virtual Travel Services Specialist - Arabic Speaking

Summary

Join Ten, a leading lifestyle and concierge company, as a Virtual Travel Services Specialist and contribute to creating unforgettable travel experiences for members. You will be the primary point of contact for a valued client, handling travel requests, providing personalized solutions, and ensuring exceptional customer service. This role involves managing a high volume of calls and emails, conducting thorough research, and coordinating seamless experiences with trusted suppliers. You will be responsible for delivering exceptional service to members across MENA, Europe, and Asia, actively cross-selling lifestyle services, and building genuine rapport with members.

Requirements

• Fluency in English and Arabic is required
• Excellent written & oral communication is a MUST
• Required background in Hospitality, Tourism, Customer Service in a Luxury brand
• Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Initiative and creativity to best meet the needs of our members
• Ability to work independently, in a team and perform well with little supervision
• High adaptability to a dynamic changing environment
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete

Responsibilities

• Deliver exceptional service to members across MENA, Europe, and Asia
• Manage travel requests via telephone and email in Arabic and English for individual trips, including hotels, villas, rental cars, rail, cruises, private jets, transfers, and VIP services
• Actively cross-sell lifestyle services, promotions, and exclusive events
• Conduct thorough research and prepare compelling proposals tailored to member needs
• Liaise with trusted suppliers to coordinate seamless experiences
• Maintain detailed and up-to-date records for members
• Represent TEN by sharing our story and showcasing the value of our concierge services
• Build genuine rapport with members, ensuring they feel valued and understood
• Be proactive in converting requests into confirmed bookings

Preferred Qualifications

• Knowledge of other languages is a benefit, but not a necessary requirement
• Previous experience working in customer service, handling a high volume of calls would be an added advantage

Benefits

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core
• Possibility of growth within a dynamic and international company