Senior Business Development Executive

Summary

Join TELUS Digital as a Senior Business Development Executive to spearhead the growth of TELUS Digital implementation services alongside Local Measure’s Engage platform and Amazon Connect. Lead go-to-market efforts, develop key partnerships within the AWS ecosystem, and drive customer success in modernizing contact centers and transforming customer experiences. This high-impact role requires a strategic and results-driven sales leader passionate about cloud contact center solutions and digital transformation. You will lead and scale the sales practice, build a robust sales pipeline, recruit and mentor a high-performing sales team, and collaborate with AWS and internal stakeholders. The position offers a competitive salary and benefits package, including healthcare, 401k matching, PTO, life and disability insurance, and an annual performance bonus. The role can be remote or based in Vancouver, BC or Toronto, ON.

Requirements

• 7+ years of Amazon Connect sales experience
• Strong knowledge of Amazon Connect and the broader cloud contact center landscape, and, ideally, knowledge of the Local Measure / Amazon Connect value proposition
• Proven success in meeting and exceeding sales targets in complex B2B environments
• Demonstrated ability to build, lead, and motivate high-performing sales teams
• Excellent communication, presentation, and executive-level relationship-building skills
• Experience managing long and complex sales cycles, including stakeholder alignment and negotiations
• Strong analytical, strategic thinking, and problem-solving capabilities
• Bachelor's degree in Business, Marketing, Computer Science, or a related field

Responsibilities

• Lead and scale the Local Measure / Amazon Connect sales practice across target regions and industries
• Build and maintain a robust sales pipeline focused on revenue growth, customer adoption, and market expansion
• Recruit, mentor, and lead a high-performing sales team specializing in cloud contact center technologies
• Drive sales opportunities in collaboration with AWS account teams, partners, and internal stakeholders
• Develop and execute strategic sales plans that align with organizational objectives and market trends
• Present and demonstrate the value of Engage for Amazon Connect to prospects, customers, and partners
• Cultivate deep relationships with AWS and other ecosystem partners to drive joint success and co-selling opportunities
• Stay informed on industry trends, competitive offerings, and evolving customer needs in the contact center space
• Partner with marketing, product, and customer success teams to align sales efforts with broader go-to-market strategies
• Consistently meet or exceed revenue targets and performance goals

Preferred Qualifications

• Experience with Local Measure’s Engage platform or similar omnichannel customer engagement tools
• AWS certifications or a deep understanding of the AWS ecosystem
• Familiarity with contact center operations, customer service workflows, and industry best practices
• Background in partner ecosystem development and co-selling strategies
• Proficiency with CRM systems and sales enablement tools
• MBA or advanced degree in a relevant field

Benefits

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• Annual Performance Bonus