Senior Business Development Executive

Summary

Join TELUS Digital as a Senior Business Development Executive and leverage the company's partnership with Zendesk to drive revenue growth and client engagement. This remote or office-based role focuses on building sales pipelines, expanding market share, and fostering strong client relationships within the Zendesk ecosystem. You will oversee sales strategy execution, manage the full sales cycle, and collaborate with various teams to optimize sales operations. The position requires extensive experience in SaaS sales leadership, specifically with Zendesk products, and a proven track record of exceeding sales targets. TELUS Digital offers a competitive compensation package including healthcare benefits, 401k matching, PTO, life and disability insurance, and an annual performance bonus.

Requirements

• 7+ years of experience in a sales leadership role within the SaaS or customer service technology space with direct experience working with Zendesk products and solutions
• Deep understanding of CRM platforms and modern sales technologies
• Exceptional communication, negotiation, and presentation skills
• Consistent track record of meeting or exceeding sales targets
• Expertise in pipeline management, lead generation, and strategic account planning
• Strong analytical mindset with the ability to create actionable performance insights

Responsibilities

• Oversee the development and execution of sales strategies to exceed revenue targets and KPIs
• Own the full sales cycle—from lead qualification to contract negotiation and closure
• Develop and implement effective sales strategies to grow market presence and maximize revenue opportunities
• Foster strong client relationships, ensuring high satisfaction and long-term account growth
• Monitor and report on sales performance metrics, leveraging data to inform decisions and drive continuous improvement
• Collaborate with marketing, business development, and product teams to streamline sales operations and enhance go-to-market strategies

Preferred Qualifications

• Background in customer service or support software sales
• Demonstrated success in managing and scaling high-performing sales teams
• Proficiency in forecasting, territory planning, and strategic sales execution

Benefits

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• Annual Performance Bonus