VP, Account Director

Summary

Join Avalere Health's Learning & Development team as a client partner to lead strategic accounts and drive growth in the pharmaceutical, biotech, and medical device space. You will act as a trusted advisor, leading transformative learning solutions across commercial, medical, and compliance teams. This high-impact role requires strategic thinking and strong execution to shape how life sciences companies train and engage their people. Responsibilities include client relationship management, annual account planning, identifying growth opportunities, overseeing proposal development, and ensuring flawless program execution. The ideal candidate possesses 10+ years of experience in client services, consulting, or account leadership within a relevant industry, along with deep life sciences industry familiarity and a proven track record of growing multimillion-dollar accounts. Avalere offers a competitive salary, comprehensive benefits, flexible work arrangements, and professional development opportunities.

Requirements

• 10+ years in client services, consulting, or account leadership, ideally within an agency, medical communications, or training-focused environment
• Deep familiarity with the life sciences industry and regulated training environments
• A track record of growing multimillion-dollar accounts and influencing senior client stakeholders
• Strong training acumen, you understand business goals and translate them into learning strategy and the idea of possibilities
• Entrepreneurial & Forward-Thinking: You’re energized by ambiguity and innovation
• Strategic & Consultative: You elevate conversations and challenge the status quo
• Growth-Oriented: You look for opportunities and aren’t afraid to test new ideas
• Collaborative Leader: You know how to mobilize teams and solve adaptive challenges, inspiring and bringing the teams together toward a shared vision

Responsibilities

• Serve as the senior relationship lead across key accounts, embedding as a true extension of the client team and bring transformative training solutions to life
• Drive annual account planning and long-term strategic roadmaps focused on modernizing learning
• Build trust with senior stakeholders across Training, Sales, Medical Affairs, Compliance, and HR
• Facilitate quarterly business reviews, visioning workshops, and innovation planning sessions
• Identify whitespace opportunities and lead strategic upsells based on a deep understanding of evolving client needs, industry trends, and future learning needs
• Oversee pitch and proposal development, pitch strategy, and contract negotiation for new and expanded work
• Collaborate with internal teams to co-create modern, tech-enabled solutions that set us apart
• Collaborate closely with solution architects, creative, and learning strategists to develop compelling, integrated offerings
• Cultivate a “builder” mindset within the team, prototyping new services, piloting AI tools, and unlocking new revenue streams
• Ensure flawless execution of complex programs across learning modalities, immersive workshops, digital platforms, virtual experiences, simulation, and field enablement
• Work cross-functionally with project managers, designers, and analytics teams to maintain quality and alignment with client goals
• Champion client satisfaction, retention, and measurable business outcomes

Preferred Qualifications

• Experience with AI-powered learning tools or omnichannel training strategies
• Exposure to medical affairs, clinical development, or compliance training challenges
• Experience managing hybrid or remote teams in scaling environments

Benefits

• You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind
• Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year
• We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August
• Access free counselling through our employee assistance program and personalized health support
• Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey
• You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business