Invisible Technologies is hiring a
VP of Operations

Summary

Join Invisible, the operations innovation company transforming how companies are built and run, as VP of Operations (Financial Services) and lead operations and client delivery for our Financial Services vertical. You will build and scale a new operations team responsible for the end-to-end customer experience, drive ongoing profitability, efficiency, and scale of our operations.

Requirements

• More than 5+ years of experience in operations management in a client-facing capacity; proven track record delivering exceptional service as a consultant or strategic partnership
• Strong management and leadership skills and ability to provide guidance and support to a team, including experience managing an organization of at least 50+ people (though 200+ would be preferred) across at least 2 layers of management (e.g. managing managers)
• Experience building and managing financial models, especially cost-driven analysis; comfortable with data analysis in spreadsheets, managing complex formulas and building processes
• Ability to think strategically with agility in complex and difficult situations. Strong sense of urgency and ability to prioritize

Responsibilities

• Leadership of Large, Complex Operations: Set the vision and strategy for the Financial Services Operations team, and manage a team of hundreds (Directors, Managers and Analysts) through the production and delivery of unique and highly nuanced processes
• Strategic Client Management: Partner with new and existing customers on both strategic and tactical levels, working with them to define their needs, map their processes, and ensure our work is achieving their goals
• Business Savvy & Systems Thinking: Iterate on the design of our processes, driving the prioritization of upgrades across AI, automation, and human talent. Be relentlessly curious, creative and proactive in implementing solutions to critical issues

Benefits

• Empower our Partners to work remotely around the world on a schedule that suits their lifestyle
• Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs
• We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners