Invisible Technologies is hiring a
VP of Operations

Summary

Join Invisible, the operations innovation company transforming how companies are built and run, as a leader in the Food, Hospitality, and Retail (FHR) sector. We seek candidates who can contribute to improving the quality and efficiency of service delivery within this dynamic industry, working closely with our partners to implement innovative solutions that benefit both businesses and consumers in the FHR space.

Requirements

• 5+ years of experience in operations management in a client-facing capacity; proven track record delivering exceptional service as a consultant or strategic partnership
• Excellent communication skills, both verbal and written
• Strong management and leadership skills and ability to provide guidance and support to a team, including experience managing an organization of at least 50+ people (though 200+ would be preferred) across at least 2 layers of management
• Ability to work remotely and manage teams without in-person interaction
• Experience building and managing financial models, especially cost-driven analysis; comfortable with data analysis in spreadsheets, managing complex formulas and building processes
• Ability to think strategically with agility in complex and difficult situations
• Strong familiarity or exposure to the FHR sector, as well as intimate knowledge of key business processes

Responsibilities

• Set the vision and strategy for the FHR Operations team
• Manage a team of hundreds (Directors, Managers and Analysts) through the production and delivery of unique and highly nuanced processes
• Ensure the Operations team scales to meet company expansion goals, by overseeing the hiring, staffing, and development of sizable teams
• Set goals/KPIs for teams to manage strategic objectives and client processes excellently
• Partner with new and existing customers on both strategic and tactical levels, working with them to define their needs, map their processes, and ensure our work is achieving their goals
• Serve as a strategic point of contact and escalation point for clients
• Drive strong, profitable relationships

Benefits

• Empower our Partners to work remotely around the world on a schedule that suits their lifestyle
• Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs
• Balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners
• Over 65% ownership already in the hands of our partners, committed to achieving 100% partner ownership
• Leadership team is legally obligated to buy back partner shares according to a formal liquidity plan
• Base: $170,000
• Base + Bonus Target: $250,000