Web Operations Manager

Summary

Join Mitek, a global leader in digital identity solutions, as their Website Operations Manager! This role requires overseeing all aspects of corporate website operations, from content updates and performance optimization to user experience enhancements. You will develop and implement web strategies, collaborate with cross-functional teams, and manage web-related projects. The ideal candidate possesses 5-7 years of experience managing corporate websites, expertise in CMS platforms (Drupal, WordPress), and a strong understanding of SEO and web analytics. Mitek offers a virtual-first work environment and a comprehensive benefits package, including healthcare, retirement plans, paid time off, and professional development opportunities.

Requirements

• Bachelor's degree in Marketing, Communications, Computer Science, or a related field
• 5-7 years of experience managing corporate websites, preferably in a B2B or SaaS environment for publicly traded company
• Proven experience working with CMS platforms (e.g., Drupal, WordPress)
• Strong understanding of technical SEO principles and tools (e.g., SEMrush)
• Proficiency in web analytics and tag management platforms (e.g., Google Analytics, Tag Manager)

Responsibilities

• Develop and implement web strategies to support company objectives, including brand awareness and customer engagement
• Align web initiatives with overall marketing campaigns, product launches, and go-to-market strategies
• Establish key performance indicators (KPIs) and goals for the website’s performance and user experience
• Collaborate with cross-functional teams (marketing, sales, product, and engineering) to integrate the website into broader business strategies
• Creatively align to new AI strategies to improve and evolve functionality and usability of our websites
• Oversee the day-to-day management of the company’s websites, ensuring it is up-to-date, secure, and fully functional
• Manage and maintain the CMS ensuring streamlined processes for content updates and publishing, Drupal and Wordpress experience required
• Collaborate with IT and developers to troubleshoot technical issues, governance and ensure optimal site performance
• Monitor website analytics and performance metrics to identify trends and areas for improvement
• Optimize website speed, mobile responsiveness, and accessibility
• Ensure website adheres to best practices for usability and design to maximize engagement and conversion
• Collaborate with designers to create an intuitive and engaging user experience
• Conduct user testing and analyze behavior to inform website improvements
• Oversee the implementation of design updates and enhancements that reflect the brand’s visual identity
• Set up and manage website analytics tools (e.g., Google Analytics) to track performance
• Create regular reports on web traffic, engagement, and conversion metrics
• Use data insights to recommend and implement website enhancements
• Manage web-related projects, including redesigns, microsite launches, or new feature development
• Coordinate with external vendors, developers, or agencies as needed
• Ensure projects are delivered on time, within scope, and within budget
• Ensure website compliance with privacy laws (e.g., GDPR, CCPA) and industry regulations
• Work with IT teams to maintain website security and manage risks such as downtime or breaches
• Monitor and implement cookie management and data consent tools

Preferred Qualifications

• Experience managing global or multilingual websites
• Familiarity with website accessibility best practices
• Certification in Google Analytics or other relevant areas

Benefits

• Universal, supplemental, and private healthcare plan choices based on country specifics
• Retirement/pension plan contributions, MTK stock plan participation
• Life event & disability coverage
• Generous annual leave, company holidays, volunteer time off
• E-learning license, tuition reimbursement, hackathons
• Home office setup allowance
• Pet insurance, identity theft protection, legal assistance