Web3 Marketing Manager

Summary

Join Serotonin, a leading go-to-market firm for transformative technologies, as a Marketing Manager in our APAC team based in Vietnam. This strategic operations specialist role focuses on driving operational efficiency and profitability for APAC clients. You will develop and execute effective processes, manage project organization and deadlines, oversee team bandwidth, and collaborate with strategic leads. The ideal candidate is deeply embedded in the local Web3 community, possesses strong network contacts, and has a proven ability to grow client relationships. You will report directly to the APAC Marketing Director and play a pivotal role in expanding our client base. This position offers a competitive salary, remote work, travel opportunities, and parental leave.

Requirements

• 3+ years of experience in client services operations within a marketing environment
• Agency experience required, with a preference for PR or digital agencies
• Proficiency in the local language and strong fluency in English are essential for this role, given the need for precise translation and active communication with clients
• Actively engaged in the local web3 community, with demonstrable involvement
• Proven ability to develop and grow client relationships over time
• Solid understanding of digital marketing, including SEO, paid media, CRO, and related areas
• Experience in effectively supporting high-performing teams
• Exceptional communication skills

Responsibilities

• Ensure timely delivery of client work, overseeing all aspects of strategic client accounts including project management, documentation, timelines, resource allocation, and profitability
• Leverage PR expertise and deep knowledge of web3 media to craft impactful narratives, boost brand visibility, and foster authentic connections within Vietnam's local web3 community
• Cultivate and maintain relationships with local web3 media, industry leaders, and influencers to amplify reach
• Develop and refine a streamlined client operations process, from kickoff to project closure, collaborating closely with the APAC Marketing Director on project needs and execution
• Set deadlines, update project management software, and follow up with internal and external teams to maintain operational efficiency
• Guide team adherence to processes and timelines established by Serotonin, serving as the primary contact for client communications and issues
• Manage meeting logistics, including agendas, note-taking, follow-up actions, and regular updates on OKRs, KPIs, and quarterly reviews
• Distribute key strategic documents to Marketing Directors or advisors and flag delivery issues to leadership for prompt resolution

Benefits

• Competitive Salary
• Remote Work Environment
• Travel opportunities
• Maternity/Paternity Leave
• $50,000 - $90,000 a year