Website Designer Coordinator

Summary

Join Cloudbeds as a Website Designer (Coordinator) and contribute to our mission of 'more reservations, happier guests'. You will design and build professional hospitality websites using our in-house builder, manage website projects, and ensure timely service delivery. This role requires excellent communication skills and collaboration with customers and internal teams. You will utilize your design skills, SEO knowledge, and problem-solving abilities to create high-performing websites that enhance our customers' online presence. The position offers a unique opportunity for professional development within a fast-paced, innovative, and fully remote environment. Cloudbeds is a globally recognized leader in hospitality technology, offering a supportive and inclusive work culture.

Requirements

• Experience in designing and creating websites on any website builder platform
• Experience in or has a general understanding of SEO optimization and google analytics basics
• Creative, has a keen eye for design, high attention to detail and can follow the onboarding process set by the team
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

Responsibilities

• Develop and build professional hospitality websites using an in-house builder, employing a consultative approach
• Oversee website onboarding projects and ensure timely service delivery across multiple accounts
• Maintain accurate records and manage task systems related to website service delivery
• Communicate effectively with diverse customer profiles via video, email, and voice calls
• Collaborate with website designers to deliver websites on schedule and utilize graphic design tools for brand-aligned visuals
• Address website errors, provide support, and contribute to website service improvement initiatives
• Manage internal escalations, handle customer complaints, and develop improved website service processes

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access provided to professional Therapy and Coaching
• Access to professional development, including manager training, upskilling and knowledge transfer