Wellness Coordinator

Summary

Join FreedomCare, a leading home care agency, as a remote Wellness Coordinator! In this role, you will educate caregivers about available benefits, process information through various systems, and provide exceptional customer service. You will conduct orientations, update caregiver information, handle employment verifications, and manage reimbursements. The position requires strong communication, multitasking, and technical skills. FreedomCare offers competitive compensation, medical benefits, retirement plans, wellness programs, and opportunities for professional growth. This is a chance to make a positive impact while enjoying a supportive and inclusive work environment.

Requirements

• 1+ years of relevant experience in a similar position
• Experience in high-volume inbound and outbound call environment
• Proven track record of strong customer focus and adaptability in a high call volume environment
• Effective written and verbal communication skills with the ability to engage with diverse audiences
• A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
• Ability to multitask, set priorities, and manage time effectively
• Technical proficiency with the ability to navigate through multiple systems ; while maintaining a ttention to detail and data accuracy
• Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel
• Ability to embrace change and departmental growth in an evergreen environment

Responsibilities

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits
• Providing accrual status and processing sick time through Empeon and Medflyt, as needed
• Updating Caregiver information, as needed, to ensure the delivery of care packages
• Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
• Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
• Work in FlexFacts portal to assist with reimbursements and allocating funds Commuter Benefit forms
• Reimbursements for Childcare
• Completed email cases assigned to you in Salesforce data base within 24 – 48 hours
• Answering calls that come in on the shared line and must ensure we provided first contact resolution
• Ability to navigate multiple platforms in a fast-paced environment
• Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion
• Consistently meet internal service level agreements and metrics

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career
• Remote work