Workforce Management Finance Manager

Summary

Join Hopper's Customer Service Vendor Management Operations team as a Customer Support Finance Analyst. You will program manage and consult on all processes involving partner invoicing, acting in both Accounts Payable and Accounts Receivable capacities. This role involves processing invoices from various sources, allocating support costs to different projects, and serving as a financial consultant for Hopper and its partners. The position is fully remote with a required overlap of four hours with EST business hours. Responsibilities include developing reports, ensuring invoice accuracy, liaising with vendors, and resolving discrepancies. The ideal candidate possesses strong analytical skills, experience with financial data in customer support, and proficiency in relevant software.

Requirements

• 2+ years of experience working with financial data within customer support operations
• Experience in billing, invoicing, or other finance-related activities
• Experience with common accounts payable concepts, practices, and procedures
• Impeccable attention to detail, even when handling large data sets
• Strong analytical and creative problem-solving skills, with extensive modeling experience
• Experience developing and managing large-scale data structures for business intelligence analytics using data modeling
• Experience developing, maintaining, and managing Excel- or Google Sheet-driven dashboards and analytics
• Proficiency in Google Suite and Tableau

Responsibilities

• Develop and maintain reports, dashboards, reporting tools and structures to track key metrics
• Ensure the precision of vendor and supplier invoices to guarantee the prompt processing of invoices
• Act as a liaison with vendors, suppliers, and other external and internal customers, as necessary
• Maintain accurate files for effortless accessibility, utilizing automation whenever feasible
• Resolve invoice and payment discrepancies with accuracy and timeliness
• Identify and report errors and discrepancies within 7 days of invoice receipt
• Assume responsibility for developing scalable reporting and analytics solutions for BPO invoices, utilizing automation when possible
• Assume responsibility for developing defensible reporting and analytics solutions for the internal billing of customer support functions, utilizing automation when possible
• Analyze performance, identify internal and external trends from data, troubleshoot issues, identify new opportunities and address ad-hoc data requests
• Coordinate cost research and analytic activities utilizing various data points (unstructured and structured) and possess the ability to clean and organize the data
• Using multiple data sources, create reporting, performance monitoring tools, and dashboards for end users
• Possess advanced skills in extracting insights from data and clearly communicating them to stakeholders and senior management, both verbally and in writing, as required
• Develop and maintain reports, dashboards, reporting tools and structures to track key metrics

Preferred Qualifications

• Experience with BPO financial modeling is an asset
• Experience in the Travel Industry is an asset
• Experience in Shared Service B2B Operations is an asset
• A degree in Business, Strategy, Finance, Math, Statistics, Economics, or other quantitative disciplines
• Advanced SQL skills for acquiring and transforming data
• Ability to build dashboards with informative visualization & impactful presentations to share insights and drive recommendations

Benefits

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages
• Unlimited PTO
• Carrot Cash travel stipend
• Access to co-working space on demand through FlexDesk AND Work-from-home stipend
• Please ask us about our very generous parental leave, much above industry standards!
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% employer paid Medical, Dental and Vision coverage for employees
• Access to Disability & Life insurance
• Health Reimbursement Account (HRA)
• DCA/ FSA and access to 401k plan