3PL Fulfillment Manager

Summary

Join Trafilea, a dynamic Tech E-commerce Group, as a 3PL Fulfillment Manager! Manage and optimize end-to-end inbound and outbound processes across all 3PL warehouses. Ensure 3PL performance in key areas (inbound, inventory, outbound, returns). Develop strategies for future volume growth and continuous process improvement to enhance customer experience. Build and maintain strong relationships with 3PLs. This remote-first role offers opportunities for professional growth and development within a supportive and inclusive global team.

Requirements

• At least 3-5 years of experience in operations
• Knowledge of supply chain processes, shipping/logistics
• A view of projects focused on operational efficiencies and automation
• Strong experience working with MS Excel (Formulas, pivot tables, databases)
• Good interpersonal & communication skills; positive work attitude, continuous learning, and growth mindset
• Good analytical and problem-solving skills
• Able to have the right follow-up and monitoring of action items and KPIs
• Able to make good decisions independently

Responsibilities

• Manage and optimize the end-to-end processes for both Inbound and Outbound operations across all 3PL Warehouses
• Ensure the performance of the 3PL operation in the main processes (Inbound, Inventory, Outbound, Returns)
• Build a plan to tackle the future volume
• Continuous improvement of process to maximize the experiences of our customers through making an operation more precise, faster, and more economical
• In charge of commercial relations with the different 3PLs, ensuring long-term relationships with the main focus on the business
• Inbound & Return Performance
• Outbound Performance
• Strategy, Initiative, Rituals and Continuous Improvement
• Omnichannel Strategy & Packaging Improvements
• 3PL Expansion, New Businesses and Audits

Preferred Qualifications

• Tableau
• Lucidchart
• Advanced MS Excel (macros)
• MS Access
• SQL

Benefits

• Remote work
• 15 working days of paid holidays
• Learning subsidy