Account Director

Summary

Join OPEN Health as an Account Director, Medical Communications, where you will be the primary point of contact between clients and the internal team, ensuring smooth project execution and delivery. You will be responsible for managing strategic plans, leading and mentoring junior staff, and driving content development. This role requires a Bachelor's degree, 8+ years of experience in Medical Education, and a proven track record of business development in medical communications management. You will also need strong communication, relationship-building, and problem-solving skills, as well as the ability to manage multiple projects and priorities. This is a full-time remote position with travel requirements up to 25%.

Requirements

• Bachelor’s Degree
• 8+ years in Medical Education, with proven business development results, specific to medical communications management
• Highly successful relationship initiator and builder with a positive, resilient personality that capitalizes on every opportunity presented
• Experience developing and establishing new service offerings to grow the account organically
• Possess exceptional oral and written communication skills, as well as presentation skills
• Proactively communicates account and team status in consistent feedback loop with team Vice President
• Demonstrate a proven ability to effectively manage people, both individually and as a team
• Exhibit excellent judgment and demonstrate clear, concise problem-solving and decision-making skills while interacting with clients, team members, and healthcare professionals
• Ability to manage multiple, and sometimes competing, challenges, issues, and priorities with the ability to delegate and set clear expectations
• Support the management of a P&L
• Interact with third parties (other agency vendors/professional organizations/societies) where appropriate
• Proficient in software and computer skills, including but not limited to Microsoft Suite and Veeva

Responsibilities

• Manages strategic plans, including direct responsibility for outcomes of all assigned projects; partners with Senior Management team to help stimulate gains in revenue and profitability growth; identifies and secures new business opportunities within the account to organically grow the portfolio; demonstrates a deep understanding of the account to recommend alternative solutions, improvements, and contingency plans, as needed on behalf of the client based on brand/product strategy
• Leads and mentors junior staff members, acting as a strong role model for exceptional performance; cultivates team performance in such a way as to encourage personal professional growth and development; provides consistent performance feedback and coaching to improve the capability and productivity of assigned internal staff; establishes, monitors, and delivers projects on target, on time, and on budget
• Supports management team in assessing staffing and operations requirements to successfully execute current and prospective business ventures and strategies; evaluates patterns of performance, teamwork, process management and business practice to make recommendations to improve agency profitability, resource effectiveness and productivity, market competitiveness, and overall client satisfaction
• Works with project and finance teams to ensure accurate and timely invoicing; supports the development of statements of work (SOWs) and ensures they are in place before work begins; prepares change orders for work when scope changes arise; ensures account and all projects remain compliant per corporate standards; maintains the monthly client finance tracking/reporting
• Supports team lead (VP) to ensure alignment between monthly client finance tracking reports and P&L
• Reviews and ensures that the delivery of all projects are both scientifically sound and strategically relevant; partners closely with the Medical Lead to provide strategic and scientific feedback; reviews therapeutic literature and understands client data
• Works with the Vice President to build and maintain client relationships with the day-to-day contacts; serves as the junior strategic lead to support the “Big Picture
• Train and develop appropriate staff (Project Directors/Project Managers/Project Coordinators) as needed to run and maintain the business unit
• Completes all relevant other duties as assigned or requested for the general support of the organization as determined by the team Vice President

Preferred Qualifications

Familiarity of a variety of therapeutic categories, preferred

Benefits

• Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
• Ongoing training and development opportunities which foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work