Account Director, Customer Growth

Summary

Join Coupa as a Customer Growth Account Director and significantly impact our organization by driving account expansion within our existing customer base. You will maintain executive sponsorship, understand customer business needs, and develop comprehensive account plans. Collaborate with Customer Value Managers (CVMs) and other teams to identify and close cross-sell opportunities. Your expertise in account management and understanding of customer requirements will ensure Coupa remains a trusted partner. Effectively expanding customer accounts contributes to our overall growth and market leadership. Shape the future of customer growth at Coupa and make a lasting impact.

Requirements

• A strong SaaS sales background with a proven track record of developing existing Accounts and driving complex multi-stakeholder engagements
• The ability to identify client pains and develop unique and compelling value propositions that focus on delivering business value to the client
• Out-of-the-box-thinking and bringing fresh ideas to replace existing solutions with Coupa’s outstanding Spend Management solutions portfolio, including Coupa Pay and Coupa Supply Chain

Responsibilities

• Collaborate with customers, Customer Value Managers (CVMs), and internal teams to identify cross-sell opportunities aligned with customer business objectives
• Develop and execute on an account development strategy to establish Coupa as the leading Total Spend Management platform
• Create an account penetration model that enables multi-angle access to key stakeholders within the customer organization
• Craft value messaging targeted towards the chief economic buyer in target accounts, aligning with their specific needs and challenges
• Partner with supporting functions such as CVMs, Value Solutions Consultants, and Customer Support to enhance Coupa's brand presence in assigned accounts

Preferred Qualifications

Domain knowledge in Spend Management

Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other