Account Director, Market Research

Summary

Join M3 USA, a leading healthcare innovation company, as a Client Services Director in their Global Research division. This role involves driving client satisfaction, supervising staff, and developing procedures to ensure individual and departmental goals are met.

Requirements

• Uses the CRM (HubSpot) proficiently to log all sales activity – calls, bids, meetings. Updates contact and company information as required
• Able to correctly move a project through the deal cycle and manages pipeline using HubSpot
• Produces, maintains and disseminates to internal teams well written, informed Account Plans
• Takes full ownership of individual revenue, GP and sales goals
• Is able to provide an accurate weekly and monthly sales forecast when requested to
• Understands research methods and methodologies
• Comprehends client objectives and can offer guidance around the service/product options available to our clients
• Speaks confidently when delivering a bid to a customer
• Proactively advises clients on Compliance

Responsibilities

• Support maintenance of the assigned account(s) by effectively managing contracts and up-sell/cross-sell opportunities
• Actively network within existing client contacts for any new business/prospects
• Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues
• Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients
• Resolving sales or delivery issues with client and Operations teams
• Managing bid requests, and ensuring proper and timely delivery
• Collaborating with partners and vendors to ensure seamless project execution
• Act as the liaison between Sales and Project Managers on all projects
• Light travel (possibly with a sales VP) to support onsite client visits as well as earn and develop business by presenting capabilities
• Maintaining personal quota while delivering on the above

Benefits

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day